Job Information
MTA Senior Manager Operations Program Support in New York, New York
Senior Manager Operations Program Support
Job ID: 7172
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: People Management
Date Posted: Apr 25, 2024
Description
This position is eligible for telework , which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
JOB TITLE:
Senior Manager, Operations Program Support (Labor Relations)
AGENCY:
Construction & Development
DEPT/DIV:
Operations /People
REPORTS TO:
Vice President , Operations Program Support & Resourcing
WORK LOCATION:
2 Broadway
HOURS OF WORK:
9:00 AM to 5:30 PM or as required (7.5HR/ DAY)
HAY POINTS:
702
SALARY RANGE:
$9 9 , 782 to $ 1 30 , 964
DEADLINE:
Open Until Filled
Summary
The Senior Manager of O perations Program Support will manage MTA Construction and Development ' s efforts to implement and oversee various support functions for a component of the MTA Capital Program and Business Operations. Responsible for making timely decisions, escalating issues, and enabling efficient and high-quality work products pertaining to support functions. Directs and develops managers and staff.
Responsibilities
Typical duties may include:
Manage implementation of administrative functions, including but not limited to L abor and E mployee R elations .
Partner with Business Unit Leads to create high-performing engaged teams to drive business outcomes, provide counseling and feedback to improve performance and implement change management.
Foster a strong teamwork environment by facilitating conflict resolution and supporting people practices that maintains strong working relationships.
Train and coach staff on best practices to ensure MTA All Agency policies and procedures as well as ensure employment laws and regulations are being applied fairly, equitably, and consistently.
Receive, address and respond to inquiries, requests for information and other correspondence relating to various issues/concerns from Business Unit Leaders and Employees on ad-hoc basis.
Conduct investigations related to employee misconduct, with a special emphasis on complex cases (matrixed employees) – collect information, interview individuals, analyze evidence and facts and make recommendations for corrective/disciplinary action that adhere with MTA All Agency policies and respective employment laws.
Manage MTA C&D Work Life Services, Employee Assistance Program ( EAP ) and Medical Assessment Center ( MAC ) referral programs.
Consult with legal on all matters to ensure compliance with local, state and federal regulations.
Performs other related duties as assigned.
Coordinate with related parties throughout C&D.
Manage the development, analysis, reporting , and maintenance of data and related systems supporting project management, business unit , or departmental operations.
Identify issues, provide recommendations, and support resolution in coordination with senior management.
May manage and complete budget activities and requests for capital projects within a business unit or support departmental or business unit operations.
Manage and complete the preparation of data analysis, reporting, and presentations.
May assist in managing and completing data and document management activities for project management systems within a business unit or integrated project.
May support activities related to personnel requests and documentation for a department or a business unit, including temporary staffing services.
Maintain related reports and data.
May manage and assist in researching and resolving issues related to contracts and procurement requests for operations or capital program/project-related issues.
Education and Experience
Bachelor ' s degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.
Master ' s degree Preferred.
Must have a minimum of seven (7) years of related experience .
Must have at least three (3) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization.
Competenc i es:
Experience in managing administrative functions supporting operations of a large organization preferred.
Experience with MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.
Excellent organization, communication , and interpersonal skills.
Ability to work collaboratively and an aptitude for managing detailed analytical work.
Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.
Ability to handle sensitive and confidential information with sound judgment and discretion.
Ability to work effectively with all levels of management and team members.
Excellent team building , listening, problem - solving, and prioritization skills.
Ability to work in a high - profile, high - pressure environment effectively.
Proficiency in Microsoft Office Suite (including Excel, Access , and PowerPoint) , PeopleSoft, Power BI, Teams, or similar applications.
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Selection Criteria
Based on evaluation of education, skills, experience, and interview.
How to Apply
MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the " Careers " link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply .