Job Information
MTA Senior Operations Analyst Payroll in New York, New York
Senior Operations Analyst Payroll
Job ID: 5801
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department:
Date Posted: Apr 24, 2024
Description
Job Title: Senior Operations Analyst- Payroll (Represented)
Salary: Min: $ 49,562 - Max: $82,603
Dept/ Div : Finance/Business Service Center
Supervisor: Manager Payroll
Location: 333 West 34th Street
Hours of Work: 9:00 am - 5:30 pm (8 hours/day)
Deadline: Opened until filled
*This position is represented by the Transportation Communications Union (TCU)
Summary
The purpose of this position is to administer activities and process transactions for the Payroll area.
Responsibilities
Mentor, coach and support other team members as appropriate
Manage individual assignments and expectations. Assist with prioritizing team assignments
Integrate across teams to document, research and resolve intermediate issues and errors as assigned
Develop and update operating procedures and training materials as needed
Maintain more complex level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
Gather, validate and maintain data and other transaction inputs
Gather forms and track status of assignments
Enter transactions in PeopleSoft and service request management tool
Retrieve, index and review scanned documents and forms
Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to more complex inquiries
Understand when to resolve or escalate to supervisor
Perform / support cyclical processing and period end activities
Complete assignments as delegated by Supervisor
Comply with MTA and BSC policies, practices and procedures
Understand the MTA and BSC vision including how individual responsibilities fit into the long-term strategies
Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
Adhere to team budget
Identify and implement continuous improvement initiatives as assigned
Participate in user groups as necessary
Identify, document and review input to knowledge management tool
Qualifications
Required:
Possess specific work experience in Payroll area and/or experience in Finance processing
Ability to work with, train and coach other team members
Working knowledge and use of PeopleSoft or related database software
Ability to process requests consistently with general supervision
Ability to prioritize problems and promptly resolve or escalate when necessary
Strong oral and written communication skills
Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
Strong time management skills and ability to manage individual assignments
Strong attention to detail
Ability to handle sensitive situations and maintain a high degree of confidentiality
Preferred:
Understanding of MTA Finance policies and procedures
Familiarity with performance metrics and ability to meet identified targets
Working knowledge of service request management tools
Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications
Education and Experience
Required:
High School Diploma or GED
Minimum 4 years of Payroll processing experience OR equivalent combination of education and related experience will also be considered
Preferred:
Bachelor's Degree or Associates Degree with relevant experience in Business or related field
Shared Services experience preferred
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commisssion on Ethics and Lobbying in Government (the "Commission").
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.