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NBC Universal Sr. Director, UX Insights Peacock in New York, New York

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

The NBCUniversal team is looking for a Senior Director of User Experience Research to drive the strategic product research vision for Peacock, building and aligning the user research roadmap to organizational objectives as well as solving for immediate product and design needs. This person will collaborate with cross functional partners across the Product, Design, Data Science, and Analytics teams, and will lead the research initiatives that help the team validate and evaluate features as well as the foundational research that helps define our future strategic product roadmaps. Reporting into the Vice President of User Research and Consumer Insights, the Senior Director will lead a team of user researchers as they represent the voices of our users, influencing senior stakeholders and decision makers across the organization. 

About the job: 

At Peacock we are working to build user-centricity into everything that we do. Peacock’s UX leaders help to illuminate new paths forward, defining the future of the product as well as the future of product design. 

Our multi-disciplinary team is made up of UX Researchers, Designers, Content Strategists, Product Managers, Data Scientists, and Engineers — all of whom care deeply about our products and building the future of entertainment. You will join this team as a thoughtful team leader, manager, expert mixed methods researcher, and product visionary. You will be responsible for guiding the careers of your team members and working closely with them to help them realize both their immediate goals and their full potential as researchers. 

As Peacock’s Senior Director of User Research, you will fiercely advocate for both the users of our products and for your team. As an expert in mixed methods research, you will field both qualitative and quantitative studies, including interviews, diary studies, surveys, focus groups, and ethnographies while collaborating with our Analytics and Data Science teams to marry qualitative, quantitative, and behavioral data to dimensionalize the needs of our users. 

You will serve not just as an expert in the execution of UX research, but also in the business on NBCUniversal — balancing user insights with the business acumen that helps to build excellent products. You’ll collaborate with partners and other leaders across the organization to ensure that we are creating innovative experiences that resonate with consumers as our brand and products continue to grow. 

Responsibilities: 

  • Leading and developing a high-performing team of user researchers, providing guidance, mentoring, and coaching while setting new standards for methodological rigor and research excellence 

  • Fostering a collaborative, innovative, and inclusive research culture 

  • Partnering with stakeholders across the organization to define and prioritize research initiatives that align with business objectives and center user needs 

  • Owning and driving the User Research roadmap, ensuring stakeholder and product needs are met and well aligned to achieve organizational KPIs and goals 

  • Accountability for the quality of research outputs, ensuring a high bar for execution for user research throughout the product lifecycle 

  • Vendor selection and management 

  • Communicating research findings effectively, translating complex insights into actionable recommendations for key decision-makers 

  • Influencing strategic and tactical product roadmaps with cross-functional leadership 

  • Managing complex schedules across multiple projects to ensure on time delivery 

  • Driving strategic initiatives to inform and shape research programs, cross-organizational collaborations, and product strategies 

  • Collaborating closely with cross-functional leaders at multiple levels of seniority in Product, Design, Marketing, and Analytics 

  • Connecting with other Research colleagues across NBCUniversal to share insights as well as lessons learned in conducting research 

  • Staying abreast of industry trends and emerging technologies, continuously evolving our research methodologies and approaches 

     

Basic Qualifications: 

  • Bachelor’s degree in Sociology, Cognitive Science, Psychology, Anthropology, Statistics, or a related field 

  • Expert in quantitative and qualitative research study design and analysis 

  • Expert across a number of qualitative and quantitative research methods — including surveys, digital ethnographies, focus groups, etc. 

  • Deep knowledge of behavioral user analytics and how to incorporate them into UX research efforts 

  • 12+ years of experience executing applied research 

  • 10+ years of experience leading collaborative efforts across disciplines 

  • 9+ years of experience managing, leading, and growing a team of user researchers 

  • 6+ years of consumer product research experience 

  • Excellent written and verbal communication skills 

  • Excellent data storytelling and presentation skills 

  • Extensive experience driving strategic product value through stakeholder influence 

Desired Characteristics: 

  • Master’s degree or PhD in Sociology, Cognitive Science, Psychology, Anthropology, Statistics, or a related field 

  • Expertise in group moderation and facilitation 

  • 12+ years of experience conducting UX research on products 

  • 10+ years of experience working with executive leadership 

  • 5+ years of experience driving projects in a large, matrixed organization 

Additional Requirements: 

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $210,000-$245,000 (bonus and long-term incentive eligible). 

NBCUniversal's policy is to provide equal employment opportunities to all applicants

and employees without regard to race, color, religion, creed, gender, gender identity

or expression, age, national origin or ancestry, citizenship, disability, sexual

orientation, marital status, pregnancy, veteran status, membership in the uniformed

services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the

right to request a reasonable accommodation if you are unable or limited in your

ability to use or access nbcunicareers.com as a result of your disability. You can

request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.

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