Live Nation Technical Support Specialist in New York, New York
Technology Support Specialist
Division: Ticketmaster US
Line Manager: Technology Support Manager
Contract Terms: Full-time, 40 hours per week (including weekends and evenings)
The Field Operations Technology is a solutions-driven team focused on providing high-levels of client satisfaction, technical support, and installations services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base.
The Technology Support Specialist will focus their day-to-day on providing support to our clients and the wider Ticketmaster and Live Nation business either remotely or in-person. Supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be technically focused and customer-centric.
Outside of the day-to-day norm the Technology Support Specialist often works onsite at venues in a pressurised but enjoyable environment of concerts, sporting events and festivals to support a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.
WHAT YOU WILL BE DOING
Advise clients on Ticketmaster’s best practices and procedures.
Diagnosing and remediation of client issues both remotely and on-site.
Communicating and collaborating with multiple internal teams and clients.
Provide onsite end-user training and demonstration of Ticketmaster products.
Minimize incidents and service distributions by providing proactive support to clients.
Ensure a complete and timely solution is provided for all client requests and inquiries.
Track and maintain technology assets using Ticketmaster’s asset management software.
Provide afterhours onsite and remote support for concerts, sporting events and other live events.
Coordination of software, network, and hardware upgrades with clients and third-party providers.
Installation and support of network devices including wireless access points, switches, and bridges.
Installation and support of Ticketmaster’s proprietary software and hardware including ticket printers, point of sale, and access control devices.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
Professional communications skills both verbal and written.
Able to successfully handle multiple projects and priorities at once.
Knowledge of networking and networking terminology both wired and wireless
Knowledge of the Microsoft Operating Systems and Office Suite of products
Experience with Android and IOS app based software.
Reliable vehicle and clean driving license.
Strong problem solving and analytical skills.
H.S. diploma or equivalent. Bachelor’s degree is preferred.
COVID-19 vaccination will be required for this position subject to legally valid exemptions
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.