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*Must be able to work in the US without sponsorship due to client requirements

Reporting to the Director of Unified Communications & Networking, the Network Specialist is responsible for the daily maintenance and monitoring of Palo Alto Networks suite of products and network infrastructure. The person will maintain network connectivity, resolve hardware incidents and work on projects. The Network Specialist is also responsible for working with field technicians, and end-users. They are to resolve Level II and III incidents and to respond to service requests and create knowledge base articles.

Essential Functions:

1. Maintains campus network infrastructure (e.g. voice, video and data) in order to facilitate the academic, research, and business needs of the university. This includes:

• Installing, maintaining and troubleshooting Palo Alto Networks and Cisco Systems equipment and software.

• Monitoring border security systems, such as firewalls and intrusion detection systems.

• Evaluates network performance issues using testing equipment that includes but is not limited to sniffers, communication path software, network addressing, routing, and other parameters affecting network performance.

• Generating reports on firewall assessments, network device performance, and traffic utilization.

2. Evaluates new network hardware and software and maintains network systems at proper version levels and security posture.

3. Assists with configuring, writing, installing and researching network security and network performance tools.

4. Conducts benchmark testing on network products providing analysis and technical recommendations.

5. Prepares, revises, and maintains technical documents, including network diagrams, testing, and end user documentation.

6. Provides customer support which includes complex data center solutions, answering questions and responding to support issues remotely or on-site.

7. Works with customers as well as the Telecom team to identify issues and recommend firewall and network design improvements.

8. Supervise contractors and work with vendors to implement designs to specifications.

9. Serve as the point of contact with peers, service desk, technicians and consultants to provide technical solutions.

10. Assist in configuring and commissioning routers, switches, firewalls and other network equipment using knowledge of Ethernet/IEEE 802.3 and network design to provide for smooth expansion, flexibility and better performance.

Prerequisite Qualifications:

• Associate’s degree in a related field.

• Knowledge and experience installing and supporting Palo Alto Networks Security Appliances

• Knowledge of Virtual Private Network services.

• Working knowledge of IEEE 802.1X Port-based Network Access Control for wired and wireless networks. Familiarity with client authentication and the different types of supplicants; Authenticators and Authentication servers.

• Experience troubleshooting wireless clients issues related to authentication.

• Experience keeping accurate documentation and records on the network as a whole.

• Experience installing and maintaining wireless infrastructure.

• Experience documenting work in an ITSM and/or ticketing system.

• Problem-solving, analytical, and time management skills.

• The ability to work independently or as part of a team.

• Solid oral and written communications skills.

Additional Skills & Qualifications:

Preferred Qualifications:

• A Bachelor's degree in a related field or ITIL Foundation certification.

• Industry certification(s), preferably Palo Alto Networks PCCET, or PCNSA or Cisco, CCIE, or CCNP.

• Experience with Palo Alto Networks Prisma, Cortex, ZTNA solutions

• Experience with Cisco Security Services such as ISE, Firepower, and firewalls.

• Experience with Cisco Management platforms such as Prime, DNAC, and Software Defined Access (SDA).

• Experience with interconnecting to cloud providers (e.g. AWS, Azure Cloud utilizing VPN Service, BGP, Direct Connect).

• Experience in writing scripts for network automation.

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.