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Director Creative Operations | Hybrid

Location: Newtown Square, PA

Primary Job Function: Marketing & Communications

ID**: 34156

Your career starts now. We are looking for the next generation of health care leaders.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to connect with you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

Reporting into the Vice President Creative Brand & Services, the Director Creative Operations will be management and development of creative organizational design of workflow, technology, process and data, providing continuous improvements and fine-tuning the communications and marketing business processes. Provide increased visibility with valuable analytics to both internal teams and business partners. Responsible to provide operational insights based on data analysis to improve the organizations bottom line and overall customer experience.

This role will also serve as the managing director to the Account Executives and Project Managers, who are the direct link between the market and corporate business partners, and the service lines within Corporate Communications. This role will serve as the key contact for operational workflow in relation to marketing and communications with regard to all operational aspects of the marketing processes. Accountable for offering an integrated approach to communications while providing end to end oversight to the customer experience by promoting the Corporate Communications operational standard of excellence in conjunction with providing process efficiencies.

Responsibilities for Director Creative Operations

• Management of the Creative Operations department and associated teams.

• Tracks the overall production and workflow management for Corporate Communications to ensure it continuously supports the enterprise and needs of the business partners.

• Liaison between all corporate and market communications teams and leadership; serving as the change management agent and workflow subject matter expert in relation to Creative Operations, and communications and Marketing.

• Lead efforts in continuous improvement with harmonizing, refining and creating team processes and workflows.

• Identify business challenges, implement operational improvements, merging operations expertise with technology development and workflow management, while developing efficient solutions for our business partners.

• Manages internal / external expectations; identifying efficiencies and improvements of process and technology.

• Defines / evaluates process & technology needs.

• Defines system governance.

• Identify addressable opportunities to implement workflow improvements.

• Develop solutions to streamline and simplify complex workflows.

Education/ Experience:

• Bachelor’s Degree Required in marketing or communications, or related field.

• 5 to 10 year’s experience in a marketing or communications agency, or in-house corporate department.

• 3 to 5 years as a people and process manager.

• Prior experience with Adobe Workfront is required.

• Six sigma certification preferred, but not required.

• Agile, goal oriented personality, driven to succeed and always up for a challenge.

• Strong analytical abilities with proven track record of improving creative operations and scaling processes for efficiency.

• Can balance efficiency and creative reasoning – you think and act quickly, iterate when necessary and constantly look for win-win recommendations.

• A natural problem-solver who is able to navigate multiple stakeholders towards the best business solution.

• Process oriented approach looking to influence efficiency

• Creative thinker with a solution-oriented approach and ability to identify opportunities and efficiencies.

• Possesses exceptional written and oral communication skills, proactive, organized and action oriented.

• Customer oriented, diplomatic, and able to balance business and creative perspectives.

NOTE: AmeriHealth Caritas utilizes a hybrid work environment with associates working from home two days a week and in the office three days a week. The functions of this position will be performed onsite at our offices located at 3875 West Chester Pike, Newtown Square, 19073

Diversity, Equity, and Inclusion

At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

We keep our associates happy so they can focus on keeping our members healthy.

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.

EOE Minorities/Females/Protected Veterans/Disabled