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Deployable Product Support Representative (Navy) - Norfolk, VA

General Information

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City

Norfolk, Virginia Beach

State/Province

Virginia

Country

United States

Department

Technical Customer Services

Date

Tuesday, April 23, 2024

Working time

Full-time

Ref#

20032307

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Technical Customer Services

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

33,840

Annual Base Salary Maximum

67,680

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Primary Responsibilities:

• Perform equipment modifications to Military standards/specifications.

• Install Xerox and 3rd party equipment onboard Navy vessels.

• Diagnose and repair all scoped equipment and Perform remote service support to the Navy.

• Complete Instructional Skills training and Deliver technical repair training to the Navy. personnel via classroom setting.

• Supply and Parts ordering, tracking, delivery and overall management

• Must be able to lift 50 lbs and Must be able to bend, climb and kneel

• Anticipates customer needs and identifies appropriate alternatives

• Provide a support role during the rollout of the technical solutions and equipment installations

• Provide service activity, repairs, retrofits, and maintenance activities on Xerox equipment

• Actively communicate with colleagues to share technical information.

• Manage relationships with the client to optimize customer satisfaction.

• Recommend product replacements as necessary and have the ability to travel on short notice if required.

• Must have or be able to obtain Secret clearance.

Desired Skills:

• Prior Navy or Military Veterans are desired

• Strong interpersonal and communication skills

• Ability to work a flexible schedule.

• Ability to successfully interact with Military Officers

• Ability to multitask and prioritize many initiatives simultaneously

• Excellent communication skills both written and verbal

• Quick learner – not shying away from understanding technology

• Team player who is comfortable taking direction and collaborating with team

• Ability to manage/work in a cross-functional team/environment

• Good interpersonal skills, comfortable meeting new people, characterized by

• professional, self-confident, and friendly demeanor

• Ability to grasp technical information of Xerox products

• Evidence of experience working within virtual teams

• Attention to detail with strong organizational skills

• Proven ability to communicate and influence at all levels of the business

• Responsive and able to prioritize

• Experience in a field-based service role

• Skills in the use of diagnostic tools, such as multi-meters

• Good communication and reporting skills.

• Customer-focused mentality.

• Self-starter, the successful candidate will be well organized, operating with minimal supervision

Pre-requisites:

• Able to work independently

• Must be able to travel (passport required)

• Candidates must possess or can obtain a DOD Secret Clearance

• Intermediate computer skills (Microsoft Office 365, SharePoint, One Drive) required

• Experience with troubleshooting applications & network related issues with

• equipment.

#Ll-AR1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.