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We are seeking a Security Engineer to support a government customer in Las Vegas, Nevada.

The candidate will be part of the Cyber Security Network Operations team supporting a 24x7x365 operational environment. The position requires communication with customers via email and phone regarding service outages and support requests. In addition to providing and documenting any updates of service tickets and track problem resolution. The candidate will also support enterprise cybersecurity operations and call center teams by monitoring network hardware and applications, and execute engineering tasks to resolve issues. Applicant must be a positive, flexible, self-starter requiring minimal supervision, and able to excel in a fast-paced environment. Communication skills are critical with the ability to verbalize and provide documentation to both technical and non-technical audiences. Applicants must be detail-oriented and have the ability to multi-task effectively.

Duties, Tasks and Responsibilities

• Follow up on technical issues with operations and call center teams and all stakeholders in resolution process.
• Support software and hardware issues and ensure stable system performance.
• Execute systems administration tasks in support of system performance tuning on workstations, applications or network infrastructure in support of Microsoft Windows operating systems services.
• Observe industry best practices, standards, and procedures.
• Partner with other team members to integrate Linux/Unix services with Microsoft Windows systems.
• Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration.
• Conduct problem management process (root cause analysis) attempt to determine the real or underlying cause of an incident in order to prevent future recurrences.
• Support forensic analysis, triage, and break fix of system server/server related trouble tickets.
• Perform account management, including user account creation and deletion.
• Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.

Required Experience, Education, Skills and Technologies

• Minimum five (5) years of relevant experience.
• Bachelors Degree in Computer Science, Information Technology or related engineering discipline. Bachelors Degree can be substitute with 4 years of work experience in computer and information technology related field.
• U.S. Citizenship is required (no dual citizenship permitted).
• Compliance with NIST Special Publication 800-181 within six (6) months of hire.
• Strong problem solving and root cause analysis skills.
• Minimum of 3+ years experience supporting Windows/Linux servers/appliances in a hybrid enterprise environment.
• Intermediate awareness and knowledge of the following technologies:
  • Customer service focus, and strong interface/communication skills.
  • Ability to ask relevant questions of customers and engineers in support of problem resolution.
  • Ability to work independently with little supervision.
  • Ability to follow procedures and work instructions to perform tasks.
  • Identify process gaps and pro-activelyimprove system inefficiencies.
  • Excellent written and verbal communication skills.
• If selected, candidate willhave to complete industry certifications relevant to role/position within a specified time frame, to be determined during on-boarding.

Preferred Experience, Education, Skills and Technologies

• Splunk/Splunk ES
• Crowdstrike
• Sentinel One
• Analyst1 Threat Intel Platform
• Cylance
• Carbon Black Protect
• Scripting ability (Bash/Python/Perl/PowerShell/Zeek).
• Corelight
• Gigamon
• Ansible
• Suricata
• Yara
• Git
• Experience and/or familiarity with software and system lifecycle methodol gies, (e.g., ISO, CMMI, ITIL, Agile).
• Extensive experience with Windows/Linux servers/appliances in production (physical and virtualized) environments.
• Experience working in a hybrid environment.
• Working knowledge of system hardening.
• STIG, STandE, vulnerability management, CCRI.

Security Clearance Level

• Ability to obtain a clearance (Active DOE Q OR TS clearance preferred).

Work Schedule

• Full-time on-site

Benefits Offered

• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.

Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization.We believe in treating all applicants and employees fairly and make employment decisions without regard to any individuals protected status: race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, gender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visithttps://careers-criterion-sys.icims.com/.{rel="noopener" target="_blank"}