Robert Half International Desktop Support Analyst in NORTH OLMSTED, Ohio
Client is looking for a technical professional to support customers on the phone. This will be a new position with the company as they have expanded their customer base. Daily duties will include troubleshooting, various repairs on machines (computer boards, axis boards, and additional PC break-fix operations). This role will work closely with the technical support manager on a daily basis and will be on-site to start with possible hybrid remote opportunities in the future.
Must have at least 2 years in a technical support role, preferably some remote support experience
Must be fluent in French and English to support customer base
Must have a background in electronics and/or mechanical engineering; having experience with electronic test equipment would be preferred
Must have experience with Office 365, troubleshooting, and a basic understanding of network issues
Must be proficient in various computer skills, such as, spread sheets, word editors, and databases
Ability to interact comfortably with all levels of customers and management is a must
Must demonstrate the ability to multi-task and handle fluctuations in service demands while working both independently and in a team environment
Must be computer and networking literate and be able to use hardware and software tools to effectively complete jobs and tasks
Client is looking for an organized, detail-oriented thinker to join the team. Client is also looking for someone who enjoys a challenge and works well in a team environment.
Role will start ASAP and all candidates must complete a virtual interview that includes a brief technical Q& A and assessment of French language. All candidates must be eligible to work in the United States.
PC Hardware, Microsoft Office 365, Basic Network Troubleshooting, Basic Troubleshooting, Hardware Troubleshooting, Network Troubleshooting, Basic Troubleshooting, Basic Network Troubleshooting, Telephone Answering System, Customer Service, Electronic Assembly, Electronic Components
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Location: NORTH OLMSTED, OH
Date Posted: February 22, 2021
Employment Type: Temp to Hire
Job Reference: 03340-0011713239
Staffing Area: Technology u0026 IT
Robert Half International
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