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Robert Half International Desktop Support Analyst in NORTH OLMSTED, Ohio


Client is looking for a technical professional to support customers on the phone. This will be a new position with the company as they have expanded their customer base. Daily duties will include troubleshooting, various repairs on machines (computer boards, axis boards, and additional PC break-fix operations). This role will work closely with the technical support manager on a daily basis and will be on-site to start with possible hybrid remote opportunities in the future.


  1. Must have at least 2 years in a technical support role, preferably some remote support experience

  2. Must be fluent in French and English to support customer base

  3. Must have a background in electronics and/or mechanical engineering; having experience with electronic test equipment would be preferred

  4. Must have experience with Office 365, troubleshooting, and a basic understanding of network issues

  5. Must be proficient in various computer skills, such as, spread sheets, word editors, and databases

  6. Ability to interact comfortably with all levels of customers and management is a must

  7. Must demonstrate the ability to multi-task and handle fluctuations in service demands while working both independently and in a team environment

  8. Must be computer and networking literate and be able to use hardware and software tools to effectively complete jobs and tasks

Client is looking for an organized, detail-oriented thinker to join the team. Client is also looking for someone who enjoys a challenge and works well in a team environment.

Role will start ASAP and all candidates must complete a virtual interview that includes a brief technical Q& A and assessment of French language. All candidates must be eligible to work in the United States.


PC Hardware, Microsoft Office 365, Basic Network Troubleshooting, Basic Troubleshooting, Hardware Troubleshooting, Network Troubleshooting, Basic Troubleshooting, Basic Network Troubleshooting, Telephone Answering System, Customer Service, Electronic Assembly, Electronic Components

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Salary: DOE


Date Posted: February 22, 2021

Employment Type: Temp to Hire

Job Reference: 03340-0011713239

Staffing Area: Technology u0026 IT