Job Information
Lenovo Managed Service Desk Engineer with French and German m/f/d in North Rhine-Westphalia, Germany
Managed Service Desk Engineer with French and German m/f/d
General Information
Req #
WD00066849
Country/Region:
Germany
State:
North Rhine-Westphalia
City:
Essen
Date:
Wednesday, June 12, 2024
Working time:
Full-time
Additional Locations :
Germany - North Rhine-Westphalia - Essen
Germany - North Rhine-Westphalia - Essen
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
This a technical role within the Lenovo’s Managed Service Desk support team based in Essen, Germany. In this role you will be delivering best in class support to Lenovo’s Managed Service Desk customers. Over phone, email and chat, you will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio (notebooks, desktops, tablets & phones) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs.
Supported by a team of Customer Success Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. The tasks of the Managed Service Desk expands way beyond Lenovo’s own product portfolio so broad technical knowledge is an advantage.
In this role, you will be based in our Essen office with our Managed Service Desk team and directly reporting to the Managed Service Desk Manager based in Copenhagen. This is a role in a global team.
Day-To-Day Tasks:
Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identifies the cause of hardware / software faults and provides a solution
Resolve over phone or email or onsite via parts and engineer dispatch
Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with other technical team members when relevant.
Monitors own ‘open case’ workload and drives to closure.
Key Competencies Needed:
3+ years of experience in Client Technical Support roles.
Experience within IT Services and Working with Field Service Providers
Working Knowledge on Windows Operating Systems and MS Products
Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets & phones)
Effective communication skills at all levels - written and verbal
Experience with Microsoft CSP, or any of the following certifications MS-900, AZ-900, SC-900
Business Fluent German and French and English
Check out the video, our DACH team created, to give you an insight into the Lenovo culture! We are looking forward to talking to you!
Youtube Video (https://www.youtube.com/watch?v=hU5Rr3gLEXA)
What Lenovo can offer You:
An open and stimulating environment within one of the most forward-thinking IT companies
Opportunities for career development & growth
Access to trainings for personal development
An international team with a high focus on Gender Diversity
Very attractive compensation package and Performance based rewards
About Lenovo Managed Service Desk
Lenovo Managed Service Desk provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
Germany - North Rhine-Westphalia - Essen
Germany - North Rhine-Westphalia - Essen
Germany
Germany - North Rhine-Westphalia
Germany - North Rhine-Westphalia - Essen , * Germany - North Rhine-Westphalia - Essen