Job Information
GEM Inc Account Manager in North Ridgeville, Ohio
GEM Service is committed to our customer's processes and facilities by being a leading service provider of HVAC Systems and other supporting solutions. Our mission is to exceed our customer's expectations daily by delivering excellence with innovation, reliability, and efficiency. With a focus on safety, integrity, and customer satisfaction, we aim to build lasting relationships with our customers.
JOB DESCRIPTION
We are in search of an Account Manager with a detailed, customer service-oriented spirit who can grow and nurture relationships with current customers, support internal teams and successfully price, organize, and deliver small (primarily under $300,000) HVAC projects.
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JOB RESPONSIBILITIES
- Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
- Understand clients' business objectives and provide strategic guidance on how our products/services can support their goals.
- Identify and qualify opportunities for account growth and new business development within existing accounts.
- Assist customers with planning and scope development for retrofit and/or replacement projects.
- Perform job walk downs and assemble detailed project estimates.
- Prepare and deliver technical proposal presentations.
- Lead job turnover process: project set up, pre-project meeting, and site visits.
- Develop and maintain strong relationships with key stakeholders in assigned accounts.
- Collaborate with internal teams (sales, accounting, technician, dispatch, etc.) to ensure seamless service delivery and client satisfaction.
- Prepare and present reports on sales, sales activity, and account status.
- Negotiate Project and Maintenance contracts with clients.
SKILLS
- Strong project quoting and project management experience with HVAC equipment replacement and large repairs.
- Customer service focused approach to problem solving.
- Team player and a willingness to help fellow associates.
- Motivated to achieve goals and customer satisfaction.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
EDUCATION/EXPERIENCE
- At least 5 year of proven work experience in HVAC service-related project management.
- History of pricing, managing, and coordinating installation of small projects and repairs (typically under $300,000).
Working knowledge of Microsoft Office is preferred.
GEM Inc. is an Equal Employment Opportunity Employer.
Interested candidates should apply online at www.rlgbuilds.com/careers{rel="nofollow"}.