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NORTHAMPTON About Us With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson\'s VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties. Job Responsibilities The Patient Care Associate (PCA) is responsible for performing a variety of direct and non-direct patient care duties, including routine patient care duties as well as clerical, supply, and messenger responsibilities. The PCA performs other patient care related duties and unit duties as needed, and may function as a patient care observer to monitor for patient safety in situations where 1:1 observations are required. This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital. This position reports to the Nurse Manager and operates within established organizational and departmental policies and procedures. Qualifications, PCA, Certified (Salary Grade C25) High school diploma or equivalent required Current American Heart Association Basic Life Support (BLS) certification required Ability to perform routine patient care activities under the direction of licensed nursing personnel requiring technical or on the job training required Nursing Assistant certification, Medical Assistant certification, or a nursing student who is actively enrolled into a nursing program with a minimum of 6 months student clinical experience required. Six (6) months to one (1) year nursing assistant experience required One (1) to three (3) years secretarial experience preferred Health care experience preferred Ability to multi-task and handle stress crisis situations effectively required Demonstrated knowledge of medical terminology required Demonstrated typing skills and computer experience required Demonstrated interpersonal, organizational, and oral and written communication skills required Qualifications, PCA, Non-Certified (Salary Grade C24) Completion of PCA educational objectives and unit-specific training as outlined by the Professional Development Department required High school diploma or equivalent required Current American Heart Association BLS certification required Ability to perform routine patient care activities under the direction of licensed nursing personnel requiring technical or on the job training required Health care experience preferred Ability to multi-task and handle stress crisis situations effectively required Demonstrated typing skills and computer experience required Demonstrated interpersonal, organizational, and oral and written communication skills required Ability to communicate effectively and follow written and/or oral instructions required Demonstrated teamwork and collaboration skills and a professional demeanor required EEO Statement It is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cooley Dickinson Health Care will provide reasonable accommodations for qualified individuals with disabilities.