Job Information
Lenovo ISG Services NA & LA Fulfillment Analyst in Nuevo León, Mexico
ISG Services NA & LA Fulfillment Analyst
General Information
Req #
WD00068836
Career area:
Supply Chain
Country/Region:
Mexico
State:
Nuevo León
City:
Monterrey
Date:
Monday, July 29, 2024
Working time:
Full-time
Additional Locations :
Mexico - Nuevo León - Monterrey
Mexico - Nuevo León - Monterrey
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub (https://news.lenovo.com/) .
Description and Requirements
The ISG Service Parts Services NA & LAS Fulfillment Analyst is responsible for order management and fulfillment for all service parts orders received in the Americas Region.
Responsibilities will include but not be limited to the following:
• Creating reports merging data from various sources, extracting, validating, and controlling data.
• Identifying projected shortages, and collaborating to avoid the shortage and reduce the impact.
• Perform Backlog management, minimize and reduce customer backlog and avoid aging backlog.
• Provide ETA reports keeping customers informed for customer backlog.
• Communicate directly with vendors to resolve any order delays
• Reporting backlog trends and actions for continuous improvement to reduce and avoid backlog.
• Performing root cause and taking necessary corrective action when parts are not available.
• Performing root cause and taking necessary actions for material without demand.
• Reporting to management, the KPIS associated with Planning and Fulfillment.
• 12x7 management of critical parts related phone calls and emails (shared responsibility across the team)
Position Requirements:
• Bachelor degree or above
• 1 years working experience on supply chain related positions.
• Outstanding analytical capabilities and familiarity with excel & PPT, SAP experience is preferred
• Excellent written & verbal communication skills, English
• Ability to work cross functionally in an international environment
• Detail orientated
3 Weekdays* + Saturday & Sunday - (Flexible schedule OOH / Weekends)**
Additional Locations :
Mexico - Nuevo León - Monterrey
Mexico - Nuevo León - Monterrey
Mexico
Mexico - Nuevo León
Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey