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Role purpose To Manage ‘Travelex Retail’, ‘B2B Partner Retail’ and online fulfilment

propositions, covering all retail stores and onsite ATMs within the

Area/Airport of that area. You will be responsible for supporting the

coaching of all Store Leaders and Sales Consultants to achieve revenue and

profitability targets. The role will be driving sales and customer service

across all areas.

Key

accountabilities

• Support Teams to drive walk up sales and ATM revenues

• Work with all leaders to improve Customer Service levels at stores

• Support with people management including coaching, full

performance-based rostering, annual leave management, retention,

recruitment, and performance management

• Support with product launches and promotions

• Manage inventory and margins across the Airport and Off Airports

Stores.

• Social Media-Google reviews- encourage customers to add a Google

review, Instagram and Facebook

• Execute operations in line with standard operating procedures and

coach staff on operating disciplines - adhere to Company and

location policy and procedures, including ATMs, Audit, Risk, Health

& Safety, Security and Retail requirements

• Support communication for all site staff and management

• Support the Management of local relationships (landlords, airports

etc) – day to day operational account management

• Undertake Company training within required timescales & of the

entire Team

• Share best and implement good practice within the Airport

• Support and imbed any other related activities as required by the

business

Key interface/

relationships

• External stakeholders: customers, unions, partners, 3rd parties (e.g.

CMS)

• Finance: reports, budgeting, business case support

• HR: recruitment, learning and development, performance

management

• Business Development: tenders, new store sites, contract and lease

negotiation

• Marketing: in store POS, promotions / campaigns, customer

collateral

• Pricing: pricing strategies, analysis of rates, margin reports, currency

Job Description: Multi Site Manager

trends

• Product & Marketing: competitor analysis, training, product

upgrades

• IT: support, hardware and software, rate board

• Retail management: budgeting, strategy and planning

• Facilities: store builds and network planning

• Online: order fulfilment

• Compliance, Operations, Rigour Risk: ensure trading within policy &

as per regulatory licence(s)

Role-specific

experience and

skills

• Ability to engage and present persuasively at Senior Management

level

• Commercial acumen

• Highly analytical

• Works to coach individuals to improve performance

• Experience of working effectively in a matrix structure

• Strong written and verbal communication

General

experience and

personal

qualities

Commercial acumen

• Strong commercial acumen and ability to apply solid commercial

judgment in their area of expertise

• Protect the business by ensuring compliance to procedures,

managing risks and escalating where appropriate to protect the

reputational integrity of Travelex

Strong relationships

• The ability to build and manage relationships, developing trust and

credibility with customers, partners, peers, teams, internal and

external stakeholders

• Proactive sharing of best practice to peers and teams for

continuous improvement of performance in their area of expertise

Management of change

• Experience of managing change in a multi-site environment

• Self-aware, open-minded with a high degree of personal and

professional integrity

Customer Service:

• Provide outstanding professional service

• Act with honesty and integrity at all times to create high trust

relationships with the team and all customers

• Customer objections- able to overcome customer objections and

maintain professionalism at all times

Training & Development:

• Joint interviews with Area Manager / and or team members

• Provide ongoing training and in store development, whereby

each team member completes required Travelex training

material

Job Description: Multi Site Manager

• Coach team members on the behaviours, sales skills and

knowledge required to be a successful team member within

Travelex

• Identify the needs and motivators of your stores team members

and act accordingly

• Support with people management including performance

management

Performance and results focus

• A record of performance delivery through increased sales, cost

management, performance against KPIs

• The ability to analyse issues, develop solutions and influence key

decisions, balancing risk with results

• Drive customer focus in everything we do to gain and retain high

quality customers for the long-term success of Travelex

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.

Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.