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Description

Team Vision and Mission:

Our goal is to establish Amazon as the world's most reliable shopping platform for safe and compliant products. We are committed to shielding customers from unsafe, illegal, controversial, or policy-violating products, while enabling our Selling Partners to offer a wide range of safe and compliant products. We intend to achieve this on a global scale by, (1) Implementing a science-first approach to provide customers with trustworthy listings, (2) Creating user-friendly tools to simplify the compliance process for our Selling Partners, (3) Actively engaging with external stakeholders to build public trust in our dedication to customer safety, (4) Disincentivizing bad actors from participating in our stores, and (5) Innovating to reduce operational costs. This role is part of the Seller Compliance Enablement Vertical, which aims to empower our Selling Partners to offer a diverse range of safe and compliant products. We strive to make compliance a transparent, user-friendly, and seamless experience for our Selling Partners by sourcing compliance information on their behalf, establishing a one-stop compliance experience leveraging AI-guided real-time education, and providing integrated support services to help Selling Partners validate product compliance.

Required Skills

This position demands a diverse skill set, encompassing strategic thinking and in-depth analytical problem-solving. The ability to make high judgement, effective and high velocity decisions is crucial. Candidates must excel in communicating complex technical and operational issues in clear business language and you must be comfortable performing in a highly collaborative environment and working with your peers to accomplish the objectives of the organization

Key job responsibilities

• Manage a global team of risk managers and content editors.

• Accountable for establishing the vision, strategy, and implementation of all pivotal outcomes for the selling partner experience team

• Define, implement, manage and execute program objectives, including the tracking of metrics and key performance indicators to evaluate program efficacy and drive ongoing improvements

• Collaborate with diverse cross-functional teams to evaluate existing controls and influence technology and science teams in developing scalable seller experience tools and workflows.

• Regularly communicate with senior leadership on progress to goals, alignment with deliverables and seek support where necessary

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Oceanside, CA, USA | San Diego, CA, USA | San Jose, CA, USA | Seattle, WA, USA

Basic Qualifications

• A Bachelor's degree or higher

• Over 10 years of leadership and people management experience in a dynamic operational setting

• Proficiency in Program/Project management

• Demonstrated involvement in developing and contributing to strategic planning processes

• Proficient capability to gather and analyze data to inform business strategies and decisions

• Effective coaching and leadership skills that enhance team performance

Preferred Qualifications

• Advanced degree (MBA, MS, etc.)

• Proficiency in oral and written communication, along with the ability to define technical requirements and prioritize tasks

• Capability to navigate ambiguity and adapt to a dynamic work environment and fast-paced workflow

• Proven track record of meticulous attention to detail, self-motivation, and follow-through

• Sound business acumen, demonstrated influence, and robust analytical reasoning are vital for success in this role

• Experience with extensive e-commerce platforms encompassing intricate business processes

• Proficiency in 6 Sigma and Lean Manufacturing methodologies aimed at reducing waste, preventing defects, and optimizing processes

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $126,900/year in our lowest geographic market up to $236,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.