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SERVICE EXPERTS LLC Office Specialist III - Spanish Speaking in OGDEN, Utah

WAGE: $18.29 - DOE DEPARTMENT: Weber-Morgan Health Department PERSONNEL STATUS: Full Time BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness; Medical Maternity; Parental Leave

OVERVIEW:

Under the general supervision of an administrative superior, performs complex and specialized clerical work requiring advanced knowledge of interrelated department paperwork and procedures, work may often require the exercise of independent judgment. Interprets written and verbal communication between staff and Spanish speaking population.

YOUR RESPONSIBILITIES:

(Any one position may not include all of the duties listed, not do the listed examples include all duties which may be found in positions of this class)

Composes and processes routine correspondence, reports, forms, billings, payments, certificates, applications and other material, examines for accuracy and completeness, makes additions or resolves discrepancies by consulting with supervisor or other employees as appropriate.

Reviews correspondence and reports, determines information to be extracted for further use, determines routing and filing. Maintain office supply inventory and replenishes stock in a timely manner.

Receives telephone calls, schedules appointments, handles any questions or matters of a technical nature that requires referrals, prescription refills etc by directing to the appropriate staff member, assists visitors in filling out forms and applications, as required.

Obtains and updates patients' personal and health informat ion, creating and maintaining electronic health records, preparing patients' files for consultation and evaluation.

Verifying medical insurance information and collect payments from patients. Determines and collects fees where some degree of personal judgment is involved in the decision, insures receipts, notices, certificates and licenses and keeps records of transactions.

Interpret verbal communication between staff and Spanish speaking clients; assist Spanish-speaking clients in completing medical related forms.

Escorts Spanish speaking clients through appropriate clinical services, provide education in conjunction with medical provider recommendations.

Operates simple and complex office equipment confidently, as required.

Performs related work as assigned.

ABOUT YOU:

Education: High school graduation or equivalent.

And

Experience: Three (3) years of increasingly responsible experience in Clerical Work or any equivalent combination of education and experience.

Knowledge: Standard office practices and equipment; professionalism; confidentiality; basic first aid.

Skills: Bilingual Preferred; Exceptional customer service; word processing and data entry.

Abilities: Proper grammar, spelling and punctuation; reading, writing and basic math; communicate effectively verbally and in writing; type accurately and at an acceptable rate, based on job duties.

*YOUR SPECIAL QUALIFICATIONS *:

Bilingual in English and Spanish languages preferred.

Due to the nature of this position, the successful candidate may be required to complete a pre-employment background check prior to starting the position.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The emplo yee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the ess ntial functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office and clinical environment. This role routinely uses standard office equipment such as computers, photocopiers, and shredders. Work requires use of protective devices; including masks, goggles and/or gloves. This job requires frequent contact with the public. The noise level in the work environment is moderate to loud.

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