Overhead Door Corporation Operations Supervisor in Ohio, United States
Ohio, Green, United States
Apply for JobShare this JobSign Up for Job Alerts
The Operations Supervisor oversees all aspects of field installations and/or service work as well as customer service issues. This position will insure quality of installation and product and directly supervises employees in the Residential Install/Service Department. The position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees;performance management and evaluation of staff; planning, assigning and directing work; addressing complaints and resolving problems.
Essential Duties and Responsibilities
Scheduling of daily service and installation work.
Evaluating employee performance and addressing performance concerns promptly.
Accountable for the consistent application of all policies and procedures.
Coaching and mentoring associates to meet both personal and departmental goals.
Demonstrate the ability to identify root causes with both operational and safety issues.
Effectively dispatches service and installation crews.
Maintains the fleet maintenance; inspects issued tools and equipment.
Maintenance of OSHA logs.
Confers with department supervisors and sales personnel to determine status of existing and newly sold projects.
Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
Inventory management and control for parts and supplies.
Responsible for customer service for all phone and walk in clients.
Daily review of completed Sales Orders: identify back charges, compare work completed to piece-rate schedule to report payroll totals, make note of product issues seen on a recurring basis.
Working knowledge and proficiency with Microsoft Office.
Minimum of 2 to 3 years in operations management, outside sales or accounting.
Excellent written and verbal communication skills, self-motivated, sense of urgency, personable, extroverted personality and well organized.
Strong leadership and business metrics management skills.
Strong relationship building skills.
A motivated individual with the ability to analyze problems and provide solutions. Possess the ability to multi-task and the willingness to give assistance in warehouse operations.
Must have valid DL
- High School Diploma is required. A degree from a four year, accredited university is preferred.