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Overhead Door Corporation Operations Supervisor in Ohio, United States

Operations Supervisor

Ohio, Green, United States

Customer Care

10671Requisition #

1594Total Views

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Position Function:

The Operations Supervisor oversees all aspects of field installations and/or service work as well as customer service issues. This position will insure quality of installation and product and directly supervises employees in the Residential Install/Service Department. The position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees;performance management and evaluation of staff; planning, assigning and directing work; addressing complaints and resolving problems.

Essential Duties and Responsibilities

  • Scheduling of daily service and installation work.

  • Evaluating employee performance and addressing performance concerns promptly.

  • Accountable for the consistent application of all policies and procedures.

  • Coaching and mentoring associates to meet both personal and departmental goals.

  • Demonstrate the ability to identify root causes with both operational and safety issues.

  • Effectively dispatches service and installation crews.

  • Maintains the fleet maintenance; inspects issued tools and equipment.

  • Maintenance of OSHA logs.

  • Confers with department supervisors and sales personnel to determine status of existing and newly sold projects.

  • Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.

  • Inventory management and control for parts and supplies.

  • Responsible for customer service for all phone and walk in clients.

  • Daily review of completed Sales Orders: identify back charges, compare work completed to piece-rate schedule to report payroll totals, make note of product issues seen on a recurring basis.


  • Working knowledge and proficiency with Microsoft Office.

  • Minimum of 2 to 3 years in operations management, outside sales or accounting.

  • Excellent written and verbal communication skills, self-motivated, sense of urgency, personable, extroverted personality and well organized.

  • Strong leadership and business metrics management skills.

  • Strong relationship building skills.

  • A motivated individual with the ability to analyze problems and provide solutions. Possess the ability to multi-task and the willingness to give assistance in warehouse operations.

  • Must have valid DL

Education Requirements

  • High School Diploma is required. A degree from a four year, accredited university is preferred.