Job Information
Dent Wizard Operations Coordinator in Oklahoma City, Oklahoma
Operations Coordinator
Field Administration & Coordination Oklahoma City, Oklahoma
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Description
Operations Coordinator Job Description
Reporting to a District Manager/Area Manager/Market Manager/Fixed Operations Manager an Operations Coordinator advances the administrative processes necessary to deliver exceptional services to customers and employees at a limited number of worksites and facilitates the flow of customer vehicles through the repair process.
Essential Duties & Responsibilities
Leadership
Works with AM/DM/ROD/RVP to e nsure staffing levels meet existing and upcoming new business needs
Hires new Technicians and coordinates the smooth transition through orientation into regular service
Shares methods, aids, and techniques to enhance Technician performance
Proactively addresses performance deficiencies and takes steps to correct
Writes development plans when necessary
Administrative
Delivers superior administrative services to customers and employees within established timeframes
Leads the implementation of high-quality administrative and organizational processes
Prioritizes, logs, and tracks operational workflow for use by all shop(s) employees
Manages billing and invoicing
Develops and maintains positive and productive relationships with customers
Answers customer inquiries, resolves issues, communicates repair statuses, maintains supply inventory, controls quality
Submits timesheets, responds to information requests, maintains work logs and provides updates on work-in-progress
Coordinates repair estimates
Performs ADAS Scans
Creates reports, responds to information requests
Completes general administrative activities including answering phones, fax, data entry, ordering supplies, etc
Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code
May act as direct supervisor in the absence of a Fixed Operations Manager
Maintains confidentiality
Other duties as assigned
Required Qualifications
Experience in an administrative support role
Ability to prioritize assignments from multiple managers
Proficiency with iOS and Windows including MS Office (Word, Excel and PowerPoint)
Credible and persuasive communication style
Self-motivated with the ability to complete assignments autonomously
Preferred Qualifications
Working knowledge of NetSuite and Adobe
Why Dent Wizard? An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. Base Pay Range: $19-$21 per hour. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet (https://lockton-midwest.dcatalog.com/v/Dealer-Tire-Benefits-Highlights-Booklet/) .