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Will work 100% onsite in Olathe KS

This is a combination of level 1 and level 2 Helpdesk/Tech Support. Top tickets will be pw reset, permission, printers/network devices, and hardware/software service. Daily breakdown will be 90% tickets and 10% project work.

Top Skills - Must Haves

• Technical support

• Troubleshooting

• Desktop

• Customer service

Top Skills' Details

• On-Site Support- while onsite, you'll help end-users resolve issues in person.

• Address and resolve escalated issues from tier 1 support, which often involve more complex technical problems.

• Understand common functionality of networking.

Secondary Skills

• Windows 10

• windows

• ghosting

• Active directory

• Servicenow

• Customer service oriented

Service Analyst II provides service and support for a wide range of applications and solutions. This position will be working directly with internal customers as well as the business technology team. Work is primarily done over the phone, via email and occasionally in person. They will identify and resolve support issues while working with the internal customers and the business technology team. This role is customer service focused and works to improve relationships within the company as they resolve issues that arise throughout the day. They will manage and communicate expectations appropriately with the customers that require assistance and will escalate larger issues to the appropriate Business Technology Resource. Attention to detail, customer service skills, oral and written communication, and ability to follow appropriate procedures are key skills for this role.

Skills:

Technical support, Troubleshooting, Desktop, Customer service, Windows 10, windows, ghosting, Active directory, Servicenow, Customer service oriented

Additional Skills & Qualifications:

• Must be able to communicate with leadership. Looking for someone with a good personality who is confident with their work.

• Looking for someone willing to learn and improve throughout this role.

• Participate in training sessions and stay updated on new technologies and procedures.

• "Jack of all trades" as they'll be working as onsite support.

  o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

  § Medical, dental & vision

  § Critical Illness, Accident, and Hospital

  § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

  § Life Insurance (Voluntary Life & AD&D for the employee and dependents)

  § Short and long-term disability

  § Health Spending Account (HSA)

  § Transportation benefits

  § Employee Assistance Program

  § Time Off/Leave (PTO, Vacation or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.