Job Information
Northern Plumbing & Heating Customer Service Representative in Olivia, Minnesota
Are you a Customer Service Representative who wants to work for a thriving company where you can grow, be recognized, and be rewarded for your work?
Stop working at a job that you hate. Work with friends in an environment that rewards you for your hard work and provides a life-long career.
We don't want this to be a pitstop in your career - we want this to be the last job you'll ever have (because you can't imagine working anywhere else)
Every Day is Amazing!
You show up early for your shift because you can’t wait to hang out with the other members of your team. (You’d NEVER do this at your old job but this is a tight-knit group and you love hanging out with them).
You work hard because everyone else on your team works hard too. You push yourself today, and every day, because you know that growing in your own position ensures a career for life… and there’s a ton of prizes to be won.
At the end of the day, you wrap up the last few tasks and hang out with your friends for a few minutes again before heading home. Or maybe some of you hang out in off-work hours.
As you drive home, you reflect that this place is unlike any other job you’ve had before, and you can’t wait to get back to this team again tomorrow.
Does this sound like a place you’d like to spend your day?
If you’re a clock-puncher who wants to do as little as possible then please stop reading this right now. This is not for you.
But…
If you work at a job you can barely tolerate…
If you work at a job that doesn’t respect you…
If you work at a job that fills you with dread the night before
And if you want to wake up in the morning because you CAN’T WAIT to get to work to see your friends and to push yourself to be more successful, and even to make a lot of money…
Then we want to talk to you.
We’re looking for team members who are starving to push themselves beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.
Summary :
Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened to those customers tell you what they need, and you relied on your expertise to guide them. When you encountered questions you couldn’t answer, there was a friendly Team Leader close at hand who not only gave you the answer but provided on-the-spot training so you would always know how to handle these questions in the future. When the incoming calls slow down, you turn your attention to follow-up calls you conduct with customers to help them. You end your day knowing that you helped a lot of customers and played an integral part of the Northern Services team. You’re already looking forward to tomorrow!
Job Duties:
Work with the team: You stay in contact with your supervisor and your team to make sure the workload is shared by everyone – you step up when you need to and you proactively step in to help other team members when you can.
Develop your expertise: You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.
Master the telephone: You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You’re comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling), and you can change course as necessary – perhaps dealing with an upset customer on one call and then happily greeting the next caller and upselling them.
Job Requirements:
You’re a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.
You can multi-task and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will be relying on it.
You’re flexible: You are able to work full-time hours but those hours might be day-time, evening, and/or weekend shifts.
Now Is Your Time
To get started, click the “Apply” button now and send us your resume.