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The opportunity

The Group Disability Department manages over 20,000 Long Term Disability (LTD) claims that have been deemed totally disabled (TD) to age 65 (max end date). These claims do not require active claims management like the LTD active block that are managed by Case Managers. The TD65 block, on the other hand, is administratively handled by Senior Disability Administrators (SDA) since total disability has been met and return to work is not a viable option in most cases. The focus in TD65 becomes ensuring offsets are in place and periodic follow-ups with claimants to ensure there is no change in physical or cognitive function.

Responsibilities:

• Telephoning claimants to conduct interviews based on pre-determined set of questions

• Referring the claim to the Case Manager if there are concerns following the telephone interview

• Forwarding letters and forms to the claimant for completion

• Completing all required system work in Navigator including setting tasks for Perm Specialist and Perm Case Managers

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec

• Attention to detail and accuracy is critical

• Excellent customer service skills and takes accountability for customer requests or issues

• Strives for continuous improvement

• Positively impacts team and inter-departmental relationships and works to resolve conflicts with tact and diplomacy

• Superb organization skills, ability to multi-task and work under time pressures

• Solution-oriented and demonstrated sound judgment and decision-making skills

• Ability to probe, investigate discrepancies and resolve issues

• Responds to challenges and opportunities in a positive and productive manner

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-REMOTE

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Primary Location

CAN, Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$37,425.00 CAD - $62,375.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.