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TEKsystems Sr Project Manager (ServiceNow) in OWINGS MILLS, Maryland


CareFirst BlueCross BlueShield is looking to completely redesign their PMO from a Governance organization to an execution/delivery model. They are looking for specific individuals to join the ePMO to support delivery and execution of large scale enterprise projects ranging from $5-25 million dollars. These candidates will need to have excellent delivery and executions skills while also being able to work and operate in an Agile methodology. Candidates should also have experience or come from a technical background to ensure quality delivery and outcomes while also performing all of the traditional Project Management functions (Budget, Risk, Resource allocation, Roadmap, Etc...) Project Details: CareFirst is in the early stages of reimplementing ServiceNow because they have significant technical debt and limitations to their current ITSM platform. They are currently on premises and highly customized which is causing many inefficiencies in IT and the Business. CareFirst is looking for a Sr Project/Program manager to support this key critical initiative to reimplement ServiceNow in their environment to ensure that efficiencies in process are made as they look to the future. They are currently using a 3rd party vendor that needs to be held accountable by this PM while also being able to coordinate and execute on deliverables. This roll will be working with both Directors and Executives within IT and has a lot of visibility within the organization. Job Duties / Responsibilities: Manages a complex, program of strategic projects that span organizational boundaries, manages multiple high-risk projects, including projects involving external vendors and multiple business areas that have a significant legal and/or financial impact to CareFirst. Utilizes a comprehensive understanding of corporate initiatives, the full IT Systems Development Lifecycle and the Project Management Life Cycle to ensure compliance with organization goals and timelines. Manages and is responsible for all aspects of the program within the Corporate Portfolio to include risk management, process improvement, and technology applications/development and for enabling the business to meet the future goals and objectives prioritized by Senior Management. Communication skills are required to persuade, gain cooperation, provide formal presentations to various sized groups and to reach consensus and resolve conflict. Excellent written skills are required to prepare reports/documents for internal presentations as well as presentation to various Senior Leadership committees. Advanced planning, organization, analytics and business acumen are required to understand and present the business implications of various decisions. Manages the delivery efforts of Managers and Directors of other Departments and will provide leadership and influence for VP levels and above in the selection and governance of Corporate Initiatives. 1. Program Management: Serves as subject matter expert, providing technical and analytical guidance to the program and project teams. Manages the full project management life cycle and software development life cycle for the implementation of highly complex, large scale, strategic IT and Corporate Initiatives. Works with leadership teams in the business areas to ensure all requirements are captured and implemented accordingly. Keeps the business and IT leadership team apprised of any risks, issues and dependencies and works with them to mitigate and prioritize. Provides both verbal and written communications regarding project status, risks, issues, and makes recommendations on project decisions to PMO and Senior Management. Manages all aspects of the project/program management of a corporate initiative, which may include cost benefit analysis, work plans, functional and technical designs, construction, testing and implementation. Ensures efficient and high-quality installation of new software and/or systems, and monitors all technical aspects of implementing projects. Supervises and leads the program and project staff to oversee the impacts and inter-dependencies between programs and works to ensure initiatives meet the CareFirst Goals and Objectives of the executive leadership team. Perceived by peers and staff as a leader. Manages and directs multiple projects/program from $5M-$30M+. 2 Project Management: Manages and directs multiple medium to large-scale projects. Translates generalized customer business goals and objectives into concrete strategy and tactical plans. Works on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results. Evaluates complex situations accurately and identifies viable solutions that create successful outcomes for the customer. Works effectively with internal and external clients, third party vendors, and Senior Management in accomplishing project objectives. Ensures all CareFirst project methodologies (Discovery documents, charters) are followed to successfully implement projects. Resolves political, resource, budgeting, change, and legal issues affecting the program. 3. Financial Management: Manages the Program Budget across all projects included in the program, with overall budget accountability. Works with the scheduled from the PMO to monitor spend against approved budget. Maintains current statements of work for all contractors; tracks and approves contractor invoices (for projects under their program(s) in a timely manner. Provides regular updates to Program Director, project sponsor and stakeholders on the status of the budget. Documents reasons for budget excess or shortfall. 4. Risk Management: Proactively identifies risks and opportunities of both business and technical plans; identifies Risk Mitigation Strategies and Contingency Plans for all identified Risks. Maintains the Program Level issue and risk matrix log. Comfortable with managing program teams of 10-50 (plus offshore components). Project resources will be a mix of direct reports and matrixed resources, including project managers, business analysts, technical leads, Scrum Masters, etc, Vendor/Contractors: Able to manage contractors and external vendors based on project needs against a Contract and Statement of Work, a set of deliverables and defined payment milestones. QUALIFICATION REQUIREMENTS: Required: Bachelors degree in Computer Science, Business, or Management or equivalent work experience required. 8+ years of IT and business experience in strategic planning, development, implementation, and maintenance of systems, preferably across multiple hardware and software platforms. Previous project management experience in a dynamic high-technology environment is a key to success in this position. • Progressive broad-based information systems Project Management experience (which could include consulting) with state-of-the-art hardware and software systems is desirable; knowledge and implementation experience in new computing architectures and networked computing structures. • Experience in managing and implementing large scale transformational projects/programs aligned to corporate strategic goals. Preferred: Project Management certificate (PMP) from the Project Management Institute (PMI) or attainment in process. Master’s degree in Business or Technology related field. Prior Health insurance industry exposure a plus; specific experience with successful large-scale Program Management within a cross functional environment. Abilities/Skills: • Ability to lead dynamic, energized, and highly creative multidiscipline high-performance work teams in learning and applying new skills/techniques to respond to business needs. • Ability to effectively adapt to rapidly changing technology and apply it to business needs. • Considerable experience managing and delivering Business and IT centric projects using (where appropriate) leading-edge technology, and older legacy systems. • Thorough knowledge and understanding of the company’s business practices and direction, business principles, and business processes, plus familiarity with the company’s products and resources. • Solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels and thrive in a cross-functional environment. • Excellent oral and written communications; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding by non technical audiences. • Exceptional program management skills and project management skills, effectively arranging resources and managing multiple small to large projects in a cross-functional environment. • Ability to analyze project needs and determine resources needed to meet objectives. • Strong analytical, problem-solving, and conceptual skills. • Competent in the Microsoft Suite of tools such as Powerpoint , Excel, Word, etc. • Experience with either MS Project, CA-PPM, Primavera, or Planview


Project management, Stakeholder management, Agile, PMO, Budget, Project plan, servicenow, implementation, delivery, MS project, Resource planning, Pmp, salesforce, erpss

Top Skills Details:

Project management,Stakeholder management,Agile,PMO,Budget,Project plan,servicenow,implementation

Additional Skills & Qualifications:

They need this PM to ownership and consulting mindset while being able to work with small amount of direction. This individual is being brought in to take ownership of a large Implementation program and must have a driving mindset and mentality.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.