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Job Description Summary

Reporting to the Pallavaram Repair Operations Leader, the Engineer - Engineering Operations will be responsible for the day-to-day execution of repair team activities. In this role, the Engineer - Engineering Operations will set the daily and weekly operation schedule, meet day-to-day objectives to drive on time delivery, TAT and lead resolution of issues through collaboration with cross functional teams.

Job Description

Essential Responsibilities

• Lead the daily RMA meeting, communicate updates and provides guidance on open issues to better the time for issue resolution.

• Schedule and assign repair orders factoring in level of urgency, ensuring timely execution to meet customer expectations & business service level agreement.

• Manage and drive resolution with support teams (SAP)

• Update daily reporting & tracking of RMA work orders including advance replacements.

• Ensure ERP accuracy and up to date – parts debrief.

• Manage TPV (Third Party Vendor) process.

• Coordinate with all functions within repair team to ensure timely action on open tasks.

• Lead actions to uphold EHS & 5S standards on daily basis in the RMA repair areas.

• Assist in the development and maintenance of operating procedures, work instructions ensuring alignment with business objectives and best practices.

• Collaborate with the cross functional teams to schedule access to test equipment – balancing between availability and meeting commitments.

• Support regional & internal teams on customer RMA process, logistics and actions.

• Monitor and analyze RMA data for failure trends, review, validate and raise to repair leader.

• Participate in inventory review activities, contribute to strategic planning based on demand.

• Additionally, Coordinate end-to-end for Relay Spare Sales.

• Backup to lead in the absence of the repair operations leader.

• Additional reporting and tasks within repair operations scope.

Qualification / Requirements:

• BE / Diploma Mechanical or Electrical with min 5 years of similar experience.

• Ability to manage teams and drive them for desired outcomes.

• Effective communicator, collaborative.

• Ability to work effectively on a team and lead by positive example.

• Independent problem solving and multi-tasking skills.

• Planning & organizational skills.

• Previous experience with ERP systems.

• Proactive & continuous improvement mindset.

• Nimble and agile decision making.

• Strong computer skills

Desired Qualifications:

• Strong analytical & data driven mindset

• Previous experience in customer/technical support, manufacturing, operations, management.

Additional Information

Relocation Assistance Provided: Yes