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Teleperformance USA Customer Service Representative- Within 50miles of Panama City Beach, FL in Panama City Beach, Florida

Overview:

Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:

  • Paid Training

  • Competitive Wages/Performance Based Commission

  • Full Benefits (Medical, Dental, Vision, 401k and more)

  • Paid Time Off

  • Employee wellness and engagement programs

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities:

Your Responsibilities

In this role, you'll report to the Panama City Beach Contact Center where you'll provide a unique and exceptional customer experience. In addition to demonstrating an expert knowledge of our products and services, you'll access and maintain records in appropriate point of sale systems and handle a variety of sales related tasks including customer contracts and warranties, processing credit applications, completing orders from multiple fulfillment options and activating service. What will it take to succeed? Positivity, professionalism and most of all, an ease and comfort with on-camera exchanges. These skills, combined with a competitive mindset to meet and exceed sales goals, will ensure that each customer interaction becomes a successful sales opportunity.

You'll also be required to:

  • Consistently display a positive, professional, friendly and high energy willingness to assist customers through video, chat or telephone interactions.

  • Possess a competitive spirit and desire to meet and exceed sales goals.

  • Continually maintain working knowledge of all company products, services and promotions.

  • Make recommendations according to customer's needs.

  • Utilize operational systems to process purchases of all products and services.

  • Multi-task in a fast-paced team environment.

  • Educate and engage customers through product demonstrations over video software.

  • Interact with and sell to customers via video, chat or telephone interactions and provide prompt and courteous customer service to all customers.

  • Ensure adherence to channel-specific methods, procedures and clean-desk policies.

  • Adhere to all appearance standards, which includes a dress code.

Qualifications:

What We're Looking for

  • High School Diploma or equivalent

  • IT/Network certifications/degrees preferred

  • 18 years of age or older

  • Proven call center experience

  • Typing 25 WPM

  • Proficient in PC operation and navigation

  • Entry-level network troubleshooting

  • Have excellent communications skills, both oral and written

  • Ability to work in a constantly changing and fast paced environment

  • Ability to stay composed and objective

  • Strong listening skills

  • 1-3 years of retail, customer-facing and/or call center sales experience.

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

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