Job Information
Commonwealth of Pennsylvania Information Technology Generalist 1 in Pennsylvania
Information Technology Generalist 1
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Information Technology Generalist 1
Salary
$58,035.00 - $88,235.00 Annually
Location
Centre County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-94147-01541
Department
Executive Offices
Division
EX OA Entrprs Tchlgy Srvs Off
Opening Date
09/20/2024
Closing Date
10/3/2024 11:59 PM Eastern
Job Code
01541
Position Number
00117281
Union
AFSCME
Bargaining Unit
A4
Pay Group
ST07
Bureau / Division Code
00812800
Bureau / Division
Enterprise Technology Services Office
Worksite Address
186 Enterprise Drive
City
Philipsburg, Pennsylvania
Zip Code
16866
Contact Name
Matthew Zyroll
Contact Phone
717.836.3503
Contact Email
mzyroll@pa.gov
Description
Benefits
Questions
THE POSITION
Are you looking for an exciting opportunity to utilize your experience and knowledge in the information technology (IT) field? If so, look no further! The Conservation and Environment Delivery Center (CEDC) Operational Support Tier 2 (OPS Tier 2) team within the Enterprise Technology Services Office is seeking a professional and highly motivated Information Technology Generalist 1 to join the team. This is an exciting opportunity to assist in resolving issues involving CEDC member software, workstations, end-user technical support, and hardware resources. If you are an enthusiastic and hard-working individual who is ready for a new challenge, we want to hear from you!
DESCRIPTION OF WORK
As an Information Technology Generalist 1, you will provide Tier 2 Operational end-user on-site solution support for CEDC enterprise software, in addition to providing administrative and on-site support for standard CEDC hardware including all workstations, laptops, printers, multi-function devices, modems, and network interface devices. It is essential to maintain a comprehensive working knowledge of various hardware and software products used by CEDC member agencies to ensure prompt resolutions are achieved at the OPS Tier 2 level.
You will be responsible for managing and administering computer accounts, groups, mailboxes, resource accounts, and distribution lists, as well as r esponding to support and product use inquiries in a courteous and efficient manner with the goal of minimizing user downtime. You will i nitiate and own Service Now Incidents to resolve within the Service Now Ticketing system. This professional d evelops original training materials, manuals, bulletins, on-line help, videos, and other user aids.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00117281) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the probationary period. You will be required to report to the office one day per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philipsburg.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Trainee or Information Technology Technician; or
One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
The selected candidate for this position must undergo a fingerprint-based records check to be in compliance with the Federal Bureau of Investigation (FBI), Criminal Justice Information Services Division (CJIS).
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Do you have one or more years of experience as an Information Technology Trainee while employed by the Commonwealth of Pennsylvania
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.]
03
Do you have one or more years of experience as an Information Technology Technician while employed by the Commonwealth of Pennsylvania?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many years of information technology experience do you possess?
3 or more years
2 to less than 3 years
1 to less than 2 years
Less than 1 year
No experience
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
Do you possess college education in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
Yes
No
08
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
09
WORK BEHAVIOR 1 – HELP DESK SUPPORT
Receives calls, emails, or in-person requests from users requiring technical assistance. Troubleshoots and resolves general user issues.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience identifying and troubleshooting user issues. I was responsible for analyzing user information to determine the cause of the issue and how to resolve it.
B. I have experience identifying and troubleshooting user issues. I used pre-established help desk scripts or scenarios to guide the troubleshooting process.
C. I have successfully completed college-level coursework related to information technology troubleshooting.
D. I have NO experience or coursework related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to helpdesk support.
The type(s) of issues you troubleshot and resolved.
Your level of responsibility.
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
12
WORK BEHAVIOR 2 – PERSONAL COMPUTER SET UP AND MAINTENANCE
Configures and installs hardware and software on new workstations and deploys updates to current workstations. Ensures hardware and software are in working order and recommends or performs minor adjustments and repairs.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience configuring and installing hardware and software on workstations. I was also responsible for testing the hardware and software I configured and installed.
B. I have experience installing and testing hardware and software on workstations. Someone else was responsible for the configuration of the hardware and software I installed and tested.
C. I have successfully completed college-level coursework related to hardware and software installation and maintenance.
D. I have NO experience or coursework related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to workstation set up and maintenance.
The type(s) of hardware or software you configured and/or installed.
Your level of responsibility.
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
15
WORK BEHAVIOR 3 – USER ACCOUNT MANAGEMENT
Configures and manages new and current user accounts and permissions for network access. Provides support for the installation of network printers as needed.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience configuring and managing new user accounts to provide appropriate access to necessary data and files.
B. I have experience managing current user accounts to provide appropriate access to necessary data and files.
C. I have successfully completed college-level coursework related to system administration.
D. I have NO experience or training related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to user account management.
The types of accounts you managed.
Your level of responsibility.
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
18
WORK BEHAVIOR 4 – ASSET MANAGEMENT
Maintains inventory of purchased or leased information technology assets such as hardware and software, licenses, and renewable maintenance agreements. Ensures all surplus assets are secured, inventoried, and accurately reported and that proper procedures for disposal, surplus, or return of all aged or non-functional information technology assets are followed.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience maintaining an inventory of purchased or leased information technology assets. I was responsible for the appropriate disposal, surplus, or return of all aged or non-functional information technology assets.
B. I have experience maintaining an inventory of purchased or leased information technology assets; OR I have experience disposing, surplusing, or returning aged or non-functional information technology assets.
C. I have successfully completed college-level coursework related to asset management, supply chain management, logistics, procurement, or purchasing.
D. I have NO experience or coursework related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to asset management.
The type(s) of information technology assets you inventoried and/or surplused/disposed of/returned.
Your level of responsibility.
20
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
21
WORK BEHAVIOR 5 – WRITTEN COMMUNICATION
Prepares technical or narrative documents such as incident reports, testing script materials, and user acceptance documents and plans. Maintains call logs and identifies and reports recurring system issue patterns.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience writing reports or other documents which included recommendations for changes or action.
B. I have experience writing reports or other documents to provide information, but they did NOT include recommendations for changes or action.
C. I have experience drafting reports or other documents but someone else reviewed and finalized the documents.
D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
E. I have NO experience or coursework related to this work behavior.
22
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to written communication.
The types of documents you prepared.
Your level of responsibility.
23
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
24
WORK BEHAVIOR 6 – RESEARCH AND DOCUMENTATION
Conducts research by gathering, analyzing, and interpreting information related to current developments in technology and industry best practices. Researches files and coordinates information from other personnel to prepare for special projects and reports.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
B. I have experience retrieving specifically requested records and files from a single records location.
C. I have successfully completed college-level coursework related to research methods, statistics, research design and analysis, or data collection.
D. I have NO experience or coursework related to this work behavior.
25
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to research and documentation.
Your level of responsibility.
26
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov