VetJobs - The Leading Military Job Board

internal support specialist.

• petersburg , virginia

• posted may 20, 2024

job details

summary

• $18 - $20 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4538544

job details

Ready to launch your career with an industry leader? Join Randstad's client and become a key player in our dynamic customer service team! What You'll Do:

• Be the Connection: Communicate with our customer service team, estimate and enter orders, and perform various activities to foster excellent customer relationships, supporting Sales, Manufacturing, and shipping operations.

• Order Management: Take customer orders directly from customers or account managers, and place orders for materials and supplies to ensure smooth production.

• Customer Support: Address order status, estimates, quotations, changes, and confirmations. Handle complaints and questions with professionalism and care.

• Data Excellence: Process purchase orders, coordinate account credits, and maintain accurate customer data. Utilize the KIWI system to ensure on-time deliveries.

• Team Collaboration: Work closely with production staff to meet customer expectations and deadlines.

What You Bring:

• Education: High school diploma/GED or an undergraduate degree.

• Experience: Customer relations/service experience and high-volume data-entry skills.

• Skills: Proficiency in Microsoft Office, especially Excel and Word. strong communication skills, both written and verbal.

• Attitude: Team-oriented, customer-focused, action-oriented, and possessing integrity and trust. Ability to perform basic math functions and handle high-stress situations with composure.

• Bonus Points: Experience in a manufacturing environment or the corrugated box industry.

About Us:

• Global Leader: Randstad's client is a top global supplier of renewable fiber-based products, creating packaging that protects and promotes goods and enables worldwide commerce. They also produce pulp for personal care products that enhance health and wellness.

salary: $18 - $20 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Communicate with the customer service team, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and shipping operations; basic understanding of manufacturing processes and collaboration with production staff to achieve on-time customer deliveries.

• Take customer orders either directly from customers or account managers.

• Place orders on a timely basis for purchases of materials and supplies to be used in production.

• Communicate with the customer service team regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.

• Process purchase orders, coordinate account credits, and maintain customer data.

• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

• High volume data entry.

Skills

• Data Entry (2 years of experience is required)

• Excel (2 years of experience is required)

• CRM

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

NM

nicole miller

• nicole.e.miller@randstadusa.com