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Reference #: R0062436 Director of Front Office Located in the nations first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The citys expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

We are seeking a Director of Front Office to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels. The Director of Front Office willensurethe guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest. Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership.

Qualifications Minimum two to three years Front office or guest services management with at least one year supervisory experience Knowledge of hotel operations Excellent and demonstrated communication skills: written and verbal Outstanding and proven guest service skills Organizational skills Ability to work weekends, evenings, holidays as necessary, required Experience with hotel property management systems. Opera preferred. A Bachelors degree in hospitality management and/or business is preferred but not required

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.