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U-Haul Claims Service Representative in Phoenix, Arizona


2721 N Central Ave, Phoenix, Arizona 85036 United States of America

Repwest Insurance is looking for a Claims Service Representative in our Claims Reporting Unit. The function of the Claims Reporting Unit is to set up new claims for U-Haul Storage, U-Haul Equipment, Commercial Policy Holders and Managing General Agencies. In addition, the CRU provides other support functions for the Republic Western’s Field Claims Offices, the Commercial Claims Unit, the subrogation Unit and the Equipment Damage Unit. Duties include answering inbound calls and entering information into a PC based program.

This is an onsite position located at our corporate campus in Phoenix, AZ.This is a fast paced environment; hours vary from 5:00am to 6:00pm. Candidates must be able to work evenings and weekends.

  • Customer service background

  • HS Diploma; able to type 30+ wpm a plus

  • General clerical experience; able to use Microsoft Office

  • Good communication skills

  • Claims or insurance experience is a plus


  • Must be available evenings and weekends

  • This is not available for remote work

  • This is a fast-paced, multi-tasking environment; hours vary from 6:00am to 5:00pm. Candidates must be willing to accommodate fluctuating schedules, weekends, and the occasional holiday.

Work Status:

  • Full-Time

Here are just some of the programs U-Haul/Repwest has available:

  • Full Medical coverage

  • Prescription plans

  • Dental & Vision Plans

  • New indoor fitness gym

  • Gym Reimbursement Program

  • Registered Dietitian Program 

  • Weight Watchers 

  • Onsite medical clinic for you and your family

  • Career stability

  • Opportunities for advancement

  • Valuable on-the-job training

  • Tuition reimbursement program

  • Free online courses for personal and professional development at U-Haul University®

  • Business and travel insurance

  • You Matter Employee Assistance Program

  • Paid holidays, vacation, and sick days 

  • Employee Stock Ownership Plan (ESOP)

  • 401(k) Savings Plan

  • Life insurance

  • Critical Illness/Group Accident

  • 24-hour physician available for kids

  • MetLaw Legal program

  • MetLife auto and home insurance

  • Mindset App Program

  • Discounts on cell phone plans, hotels, and more

  • LifeLock Identity Theft

  • Savvy consumer wellness programs - from health care tips to financial wellness

  • Dave Ramsey’s SmartDollar Program

  • U-Haul Federal Credit Union

  • Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.