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Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Facilitator II, you will facilitate and deliver training programs to attain learning objectives and meet learners' needs. Facilitate learning on a variety of subjects including complex technical acumen, customer service skills and USAA culture. Support facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Facilitate learning discussions, learning activities, coaching, and small group interactions.

• Instruct employees on job specific technical and customer service skills in multiple learning environments including classrooms, labs, and virtual capabilities.

• Identify employee performance level and provide developmental feedback.

• Support peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.

• Maintain business and learning skills/acumen through skills update and professional development.

• Identify needed course maintenance, make recommendations and complete course revisions as appropriate.

• May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate.

• Maintain continuing education records to include administration, coordination, and filing.

• Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 2 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching.

• Excellent written and oral communication skills.

• Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching.

• Developing knowledge of Microsoft Office Products (Excel, Word, PowerPoint).

• Knowledge of learning theories, adult learning principles and instructional design model.

• Experience with virtual technology and ability to deliver training remotely.

• Applicable licenses as required by CoSA.

What sets you apart:

• 2+ years of business relevant facilitation, training, or coaching experience

• Recent experience as a PNC property adjuster handling moderate to complex claims.

• Maintain/ability to obtain applicable licenses as required: Texas Adjuster License and/or Florida Adjuster License for 5 years OR (in lieu of Texas and/or Florida Adjuster License) an Industry recognized insurance related designation (i.e. CPCU, AIC, CLU or other insurance related designations other than SCLA).

• Xactimate Certification Level I, II, and/or III

• P&C professional designation

• Experience coaching peers handling property claims, including virtual/distance learning sessions (using Zoom or other virtual training platforms)

• Flexible and open to changes in work tasking and schedule, can travel up to 25% of the time and ability to work outside of core hours as needed

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,290- $100,050 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.