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Job Description:

• Provide day-to-day supervision to the Billing team, ensuring that staff is adhering to departmental procedures and ensuring timely and accurate work of the staff.

• Provides guidance to Billing team and handles escalated issues providing resolution, with a focus on customer service.

• Assist in the development, implementation and maintenance of policies and procedures related to the Billing team.

• The focus of this position is the day-to-day supervision of the Special Billing team, driving performance, and developing their team members.

• Review, Discuss and Plan performance of Collectors through Key Performance Indicators and Scorecards.

• Responsibility for hiring, monitoring, training, coaching and evaluation, including discipline of collections team as required.

• Invoicing Portals Management

• Assist customers directly with issues and remove obstacles preventing payment of outstanding invoices.

• Ensure all employees are following the same processes

• Assist customers directly with issues and remove obstacles preventing payment of outstanding invoices.

• Handle projects and assignments, assigned by the Special Billing Manager that drive efficiency with the collections and billing process.

Qualifications:

• Previous experience in a supervisorial position, specialized billing and previous experience within an accounts receivable setting

• Ability to make decisions quickly and efficiently. Solid written and verbal communication to all levels of the business. Adaptability, with ever evolving business processes. Mentorship of team members to drive improvements in day-to-day skills and career planning. Willingness to learn and eager to develop personal brand.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.