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Humana Rx Clinical Programs ORM Pharmacy Technician Representative 2 in Phoenix, Arizona

Description

The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. The Rx Clinical Programs Pharmacy Technician Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Rx Clinical Programs Pharmacy Technician Representative 2 assists in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, helps drive health awareness with patients through Rx Education and targeted quarterly campaigns. Assists Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, andworks under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

  • Must have an active Pharmacy Technician License

  • Excellent communication skills both written and verbal

  • Experience using multiple computer applications simultaneously

  • Strong data entry skills

  • A positive, proactive attitude with a passion for customer service

Role Desirables

  • High School Diploma or equivalent

  • Inbound/outbound call experience

  • Mail Order Pharmacy experience

  • Pharmacy experience

  • Customer service experience

  • Certified Pharmacy Technician

Scheduled Weekly Hours

40

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