Humana Rx Clinical Programs ORM Pharmacy Technician Representative 2 in Phoenix, Arizona
The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. The Rx Clinical Programs Pharmacy Technician Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
The Rx Clinical Programs Pharmacy Technician Representative 2 assists in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, helps drive health awareness with patients through Rx Education and targeted quarterly campaigns. Assists Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, andworks under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Must have an active Pharmacy Technician License
Excellent communication skills both written and verbal
Experience using multiple computer applications simultaneously
Strong data entry skills
A positive, proactive attitude with a passion for customer service
High School Diploma or equivalent
Inbound/outbound call experience
Mail Order Pharmacy experience
Customer service experience
Certified Pharmacy Technician
Scheduled Weekly Hours
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