Job Information
Commonwealth of Pennsylvania Aging Case Aide 2 (Local Government) - Allegheny County Area Agency on Aging in Pittsburgh, Pennsylvania
Reference #: 4451040 THE POSITION Do you have a passion for helping others? Allegheny County Department of Human Services (DHS), Area Agency on Aging (AAA), is seeking a hard-working, forward-thinking Aging Case Aide 2 who is dedicated to helping assist our residents, 60 years of age and older, to live safe, healthy, and when possible, independent lives. This is a rewarding career opportunity for a patient, compassionate, and organized person who would enjoy assisting senior citizens with obtaining services and supports to stay active and safe. Take pride in the work you do and apply with us today!
DESCRIPTION OF WORK Within this role, you will conduct duties as a Protective Services Case Aide in the Prevention Division/Protective Services Unit and under the general supervision of the Casework Supervisor. You will assist professional and technical social services personnel in providing information and referral activities to senior citizens to help them better understand the community resources available to meet their individual needs as they pertain to safety, support, and protective services. We are looking for a candidate who possesses a detailed working knowledge of the cultural, physical, and social environment of the geographical area or program and an understanding of the technical procedures and practices involved in performing a brief assessment of individual situations. Specific duties and responsibilities include:
Notify licensing entities of allegations of abuse and financial exploitation involving facility employees and residents in facilities.
Complete Reports of Need (RON) for consumer situations described as having the potential to meet Protective Services requirements.
Complete RON's taken by back-up telephone agents for completeness and assignment.
Review and correct error reports as assigned.
Complete case reviews and confirms Provider receipt of RON's.
Complete Contractor service orders and service deliveries for financial billings as assigned.
Answer calls and meeting with walk-ins (in-person or virtual) to DHS/AAA Protective Services Unit as scheduled.
Identify and confirm needs and provide callers and walk-ins with relevant and accurate information to access appropriate resources and programs to meet those needs, including completing a RON or a referral to the most appropriate resource.
Explain the Protective Services process for relevant programs to callers and walk-ins.
Request any printed information, brochures, and applications from unit clerical staff to be sent to callers or walk-ins in a timely manner. Refer those with computer access to DHS/AAA website for relevant information, as appropriate.
Investigate PA Abuse Reporting Hotline, Dialtrac, County, and DHS/AAA requests and complaints, as assigned.
Document all work in the appropriate computer databases in a timely manner.
Meet with older adults at Community Resource/Info/Health Fairs to discuss DHS/AAA services and programs.
Work Schedule and Additional Information: Full-time employment Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: One year as an Aging Case Aide 1; or Two years of public contact work, including one year in a human services program; or Any equivalent combination of experience and training.
Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this p sition, candidates who reside in other counties may be considered. You must be able to perform essential job functions.
How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.