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Description:

Zelle Team:

Monday - Friday AM shift 8:30 - 5 pm AND Monday - Friday PM shift 12:30 pm - 9 pm

FD&R Team:

Tuesday - Saturday AND Sunday - Thursday 10 am - 7 pm.

Fraud Support and will consume inbound/outbound communications through ticket creation/management, providing such fraud support 24x7x365. The Fraud Support team will assist the PNC Fraud Support Center to assess, evaluate and make decisions on transactional alerts for potential fraud within various user interfaces and provide support by troubleshooting and problem-solving for PNC clients experiencing difficulties using retail applications available on PNC’s website. The Fraud Support Analyst will act as a liaison between the PNC Fraud Support Center, other PNC business units and clients of PNC.

In addition, the Fraud Support Team will support incoming and outgoing customer contact using approved PNC methods (i.e. call, email, web portal) to identify and prioritize the interaction. The Fraud Support Team will document pertinent information according to PNC standards, conducting research to provide resolution or escalation leveraging PNC operational runbooks and documented knowledge articles.

Skills:

Investigation and analysis, fraud detection, customer service oriented, call center customer service, Analytic

Top Skills Details:

Investigation and analysis, fraud detection, customer service oriented

Additional Skills & Qualifications:

ONSITE IN PITTSBURGH, PA

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.