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Minimum qualifications:

• Bachelor's degree in Computer Science, Electrical Engineering, Math, related quantitative field, or equivalent practical experience in software development.

• 2 years of experience designing and optimizing databases (SQL).

• 2 years of full stack web application development experience.

• 2 years of experience with a frontend language such as Typescript or Javascript, and a backend language such as Java, C#, or C++.

Preferred qualifications:

• Experience with unit testing, agile software development, and bug and change management systems.

• Experience designing and building maintainable APIs, especially using Protocol Buffers.

• Experience managing stakeholders and working closely with a team.

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

We are part of a team that is re-imagining and re-building Google's Support experience using ML. This is an exciting new opportunity to work across several cross-functional teams of Engineers, Data Scientists, Technical Programb Managers, and Product Managers - to help take Google into the bold and responsible future.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video (https://www.youtube.com/watch?v=HcjR6ZngQcw) .

The US base salary range for this full-time position is $99,000-$145,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) .

• Build full-stack web software in Java, TypeScript, Angular, databases, and REST APIs using Google specific frameworks such as OneStack or Boq. This includes back-end services, data models, and front-end components.

• Create test plans and unit test cases.

• Write and review technical documents including design, engineering docs, and collaborative code reviews.

• Apply agile software techniques to manage delivery timelines and stakeholder expectations.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.