Job Information
Schutt Sports, LLC Customer Advocate Specialist in Plainfield, Indiana
Description
Are you tired of your call center position with unreasonable call volume goals? Are you looking to make a difference in the support that you are supplying and building relationships with your customers? Read More ...
Your goal is to provide exceptional customer service in a fast-paced environment to customers, sales representatives and dealers using your problem-solving attitude, service mentality and positive energy.
To join our world class team, you must be coachable, be able to listen and hear the customer, plus the ability to learn our systems, help the team and customers.
Certor Sports has some of the most iconic performance and sports brands in the country. Our innovative and cutting edge head-to-toe protective equipment is used for football, baseball, and softball as we protect everyone from the Pee-wees to the Pros.
Do you like the challenge of resolving problems with multiple moving parts, can handle multiple telephone calls and emails per day and thrive on bringing a sense of order to chaos, please read on.
Objectives and Responsibilities:
- - Be an ambassador for Certor Sports brands, embrace a commitment to customer service and promote brand loyalty.
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``` - - Use your problem-solving attitude to actively seek the information from our system, or directly from other Certor Sports team members by initiating phone calls or emails and other inquiries to get a resolution.
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``` - - - Timely follow-up, attention to detail, focus on quality and accuracy are all part of this attitude.
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``` - - Learn and retain a deep knowledge of Certor Sports products, our systems, and practices.