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Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

The Vice President, Product Strategy & Operations in Small and Mid-sized Business (SMB) segment will help drive product strategy and delivery function in highly matrix organization. We are seeking a talented and impactful individual with high IQ and EQ to drive strategic direction and connect the dots on a business agenda spanning multiple teams, partners, and cross LOBs, as well as Product Owner responsibilities. The ideal candidate is highly organized, self-motivated, a strong strategic thinker, strong communicator, and focused on execution. This candidate should also have superior influencing/relationship management and team leadership skills.

Job responsibilities

• Influences short-, mid- and long-term strategies and objectives for socialization, planning and decision making working closely with the x-LOB partners.

• Manage team's product review cadences working with product leads and build synthesized product and strategy roadmaps across teams.

• Structure and lead strategic special projects (e.g., select new business opportunities / early evaluation of concepts, competitive / industry landscape).

• Work closely with Product, Finance, data team on business cases / investment process. Contributes to annual and quarterly business planning and budget process.

• Build out materials encompassing key business initiatives, KPIs, OKRs review, team expense and budget for periodic review with senior management. .

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.

• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.

• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area

• Demonstrated ability to execute operational management and change readiness activities

• Strong understanding of delivery and a proven track record of implementing continuous improvement processes

• Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills

• Minimum of 7 years product, strategy, business management, consulting or related experience; financial services experience preferred.

• Proven track record of organization, strategy, structured thinking

• Interest in product management and payments innovation

• Proven track record of strong prior performance in demanding fast-changing environments; flexibility and resilience strongly valued.

• High EQ and IQ; strong focus on building interpersonal relationships and navigating complex, matrix environments.

• Strong executive presence; communication skills and comfort interacting with and presenting to all levels of management / team.

• Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)

• Positive, team-oriented attitude and inspiring leadership skills a must

• Bachelor's degree required.

• Travel requirement: as needed as health & travel conditions permit.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans