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Beth Israel Lahey Health Cardiology Access Coordinator in Plymouth, Massachusetts

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

40hpw; Day Shift, Monday- Friday; Rotating hours

Job Description:


  • Serve as front line receptionist displaying courtesy and professionalism at all times while greeting or interacting with patients, families or other personnel in person or on the telephone.

  • Responsible for obtaining referring physician information.

  • Responsible for the accurate intake of patient demographics: obtaining reimbursable diagnosis/reason for service; verifying insurances for eligibility and obtaining of preauthorization of insurance provider as required.

  • Performs exam specific screening relative to ability to schedule and perform testing; refers to appropriate individual as needed for clarification.

  • Distribute to patients all required notifications and documents.

  • Clear patient for co-pay and/or deductibles. Collect payment in accordance with credit and collection policy.

  • Performs registration function with the patient.

  • Enter the appropriate diagnostic testing orders, demographics and insurance information into Meditech system to facilitate patient care and hospital billing procedures.

  • Prepares pre procedure chart, obtaining pre-procedure patient information required for cardiac procedures, including but not limited to History and Physical, Labs, and other related cardiac testing results.

  • Ensure that patients flow through the scheduling and registration systems, and schedule appointment as quickly and efficiently as possible while ensuring that all fiscal procedures are followed in a consistent manner.

  • Schedule patient appointments accurately and proactively to maintain full schedules for clinical staff.

  • Obtain all necessary patient consents/signatures.

  • Prepare, maintain and close patient medical records ensuring accuracy and completeness.

  • Maintain written and telephone communications; screen all calls and refer to the appropriate individual.

  • Assist in the collection and preparation of data for departmental reports.

  • Assists in troubleshooting insurance denials and billing discrepancies.

  • Assist with special projects as needed.

  • Cross train to other scheduling/registration areas.

  • Process cancellation and no show appointments and notify ordering physician.

  • Confirms out of area provider information; including full name, address, phone, fax, NPI number and enters information into database upon registration as well as medical record files.

  • Document existence of written directive and verify accuracy of registry information.

  • Enter/Edit requisition information and prints to appropriate printers.

  • Manage patient requests for medical records. (ie: CDs, Life Image, reports, etc.)

  • Faxes reports as necessary.

  • Perform other duties as assigned or requested to maintain the smooth functional operation of the service.

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required:

  • HS Diploma or equivalent

  • Knowledge of medical terminology, (successfully completes hospital skills test), problem-solving techniques, strong interpersonal skills, effective oral and written communication skills, strong keyboarding skills with detail and accuracy (a minimum of 30 wpm) and basic computer skills including word processing.

  • Current (defined as within most recent 12 months), Diagnostic Cardiology/ Imaging knowledge of Cardiology exams

  • One year of clerical experience; including screening patients for exams

  • One year Experience using MEDITECHEMR and Meditech healthcare applications software version 6.0 or higher

  • Demonstrated ability to function independently, follows directives, and operates with minimal supervision.

  • Possess good decision-making skills and demonstrated ability to work under pressure, maintaining a helpful and courteous manner.

  • Demonstrates the ability to Independently performs registration and scheduling functions within one month.

  • Demonstrates the ability to independently performinsurance authorization for ordered testing within one month.


  • Graduate of a Medical Assistant/Secretary course equivalent preferred.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled