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Envista Holdings Corporation Account Specialist in Pomona, United States

Ormco, headquartered in Brea, CA, is a global leader and innovator of orthodontic products and solutions to enhance the lives of our customers and their patients. For nearly 60 years, Ormco has partnered with the orthodontic community to help create over 20 million smiles in over 130 countries. Distinguished products range from twin brackets (Symetri™ Clear, Titanium Orthos™ and Mini Diamond™) to pioneering the self-ligating appliances with the Damon™ System (including Damon™ Q2 and Damon™ Clear 2). Ormco’s Insignia™ Advanced Smile Design™ provides an all-inclusive customized indirect bonding solution for increased clinical efficiency. Spark™ Clear Aligner System is designed to meet the needs of the orthodontist with the TruGEN™ material and 3D Approver software. From personalized service to professional education programs and marketing support, Ormco is committed to helping orthodontists achieve their clinical and practice management objectives.

Operating Company:

Ormco

Job Description:

SUMMARY

We are looking for motivated team members to join our highly energetic inside sales group. We are a major dental manufacturing company in the orthodontic industry. The ideal candidate is personable, self-starter, have a strong work ethic, and be results driven. Work well as part team and have ability to work independently. Embrace individuality, have ability to encourage new ideas and support one another to meet sales goals and objectives. As a team member you must be comfortable working in a fast-paced environment where learning and developing a strong sales acumen are an important part of company culture.

Team members will develop daily workflow with territory specific strategies to achieve monthly, quarterly, and annual sales plans; along with developing and maintaining lasting relationships with each account. He/she will balance business retention, business expansion and new account cultivation to drive revenue growth.

Be Part of: The industry leader in orthodontic solutions- world-class products that bring value to the clinical, technical, financial needs of our customers. Ormco’s 60 years of distinguished history in providing the orthodontic profession with a breadth of high quality, innovative products and solutions backed by attentive customer service and educational support.

ESSENTIAL RESPONSIBILITIES include the following. May be assigned as needed to duties not listed here. Any special instructions required will be issued at the time of assignment.

  • Team members sell Ormco products and solutions required to meet and/or exceed assigned quotes and goals.

  • Primary focus is to win, expand and retain Ormco business within each assigned account.

  • Be the primary point of contact and build long-term relationships with customers.

  • Assist customers through email, order inquiries, phone and webinar presentations.

  • Identifies opportunities to grow business with existing customers.

  • Have the discipline for multiple customer touch points throughout the day.

  • Be effective and comfortable working in an outbound call capacity environment.

  • Handle and overcome objections.

  • Develop a trusted advisor and resource-based relationship with customers.

  • Monitor and analyze customer's usage of our product.

  • Responsible for working with Customer Care team to onboard and integrate new customers.

  • Ensures customers receive product orders, support information and service in a timely fashion.

  • Influence doctor and staff to purchase and commit to using Ormco and AOA products.

  • Collaborate and coordinate with Regional Managers and Outside Territory Managers on account

maintenance and growth.

  • Be knowledgeable of competitors and new products in the market.

  • Consistently works to improve personal knowledge and sales skills to add greater value to all Ormco customers, potential customers.

Job Requirements:

  • QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Required

  • Proven selling and customer relationship and territory management skills with the ability to navigate a sales process, maintaining existing relationships, and building in-roads into new/competitive accounts

  • Ability to effectively manage assigned accounts in terms of driving utilization, customer relationship management, problem resolution, and business and territory planning

  • Proven effective verbal, computer, written and presentation/communication skills

  • Demonstrates ability of critical and agile thinking

  • Proficient in Microsoft Office Suite, CRM (SF.com or Dynamics)

  • Preferred

  • High School diploma/GED or Bachelor’s degree or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.

  • 2+ plus years of related industry experience, which includes a successful track record in customer relationship and account management in the appropriate industry segment

  • College Degree- Marketing, Finance, Accounting - and/or/education/experience equivalence

  • Strong clinical and technical knowledge, with the confidence to knowledgably engage customers, preferred

  • Professional presence that influences desired results with both external and internal stakeholders

  • Strong emotional intelligence

  • Self-starter, self-motivated

  • Ability to quickly adapt and respond to job, environmental, and industry changes

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.

Envista is a global family of three companies and more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including KaVo Kerr, Nobel Biocare Systems, and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista separated from Danaher as an independent company in 2019. We brought with us the proven Envista Business System (DBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .

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