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Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

As a member of the Identity & Network Access, Entra Core Services Business Unit, Reliability, Resiliency & Livesite (R2L) Technical Program Manager Rock Stars, you will be part of dynamic team that is passionate about providing the World’s Most Reliable Identity Services. You will lead a team of program managers to drive improvement in Identity livesite/devops operations to not only prevent outages before they happen but also to accelerate our ability to communicate and mitigate outages faster when they do happen. In this role, you will be leading the work to identify, define, and drive improvements across the IDNA service model. You will lead your team and the IDNA organization in creating clarity and driving business outcomes through objective and key results (OKRs) and key performance indicators (KPIs) that will improve the overall quality of our products.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Drive divisional thinking on reliability and resiliency and be seen and be recognized a leader in this and incident management space. You will drive improvement across IDNA but also do this in partnership with other MS Security partners, Azure, and M365. • Use Data to Drive Analytic and Program Insights. Collect performance metrics and KPIs to identity opportunities for reliability and resiliency improvement and to surface business objectives and key results (OKRs). Mine data sources and develop data visualizations that drive decisions in strategy and program execution. • Develop & Execute Program Strategies. Use data and insights to develop a program strategy and execute program plans through all stages of initiating, planning, executing, monitoring/controlling, and closing. Clearly Identity and communicate risks and challenges and work tirelessly to overcome program blockers. Partner with engineering counterparts to deliver technical solutions to reliability and resiliency issues. • Drive Process Innovation & Learning. Leverage cross-organizational learnings and partner with engineering teams to Identify opportunities, write requirements for and driving implementation of automated and Artificial Intelligence solutions. • Conduct Stakeholder Engagement. Build, develop and maintain highly collaborative and effective working relationships with key stakeholders to foster cooperation and continuous feedback loops.

Qualifications

Bachelor's Degree, experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience and proven experience managing cross-functional and/or cross-team projects.

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Qualifications Other:

• Bachelor's Degree and proven experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

• experience managing cross-functional and/or cross-team projects, including securing buy in, driving accountability and delivery OKR-measured results both as an individual and within a team.

• Excellent written and oral communication skills at all organization levels

• Experience with cloud infrastructures like Azure or AWS

• Experience with reporting and data analysis systems & platforms (e.g., Power BI, SAP, etc.).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .