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Job Description Summary

Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

About the role

As a Customer Care & Tender Supervisor you are part of a dynamic team in Prague Czech Republic. In your representative role, as face-to-business, you are responsible for coordinating daily business. You will also take care of day-to-day business, process customer inquiries and ensure the development of stable customer relationships, both internally and externally.

Main responsibilities will include:

• Leadership of the Czech Customer Care team at Prague location

• Involve in the definition, implementation and implementation of work processes and participation in projects

• Prepare and disseminate of information at team level, implement of team meetings

• Be a Contact person for all incoming inquiries from customers and the field service

• Assist with planning of daily workload, ensuring no backlog arises in the processing of customer orders, diary calls or queries

• Ensuring all team members are motivated to their maximum potential in terms of productivity and personal development

• 1st line escalation for Complaint handling

• People Management (PMP, monthly 1:1)

• Ensuring Monitoring information governance guidelines are adhered to at all times

• Full confidence and competence in using reporting tools

• Streamlining processes to ease work load

• Maintain departmental work processes, procedures and Service Excellence

• Liaison with Warehouse and other departments and shared service center

• Coordinate with the business area to support target achievement

• Actively participate in the introduction or further development of new processes and system tools.

• Tender management

About you

• Proven working experience as a customer service lead in a medical device multi-national company

• Experience in managing teams - at least 5 years

• Proven experience and demonstrated successful knowledge on project management skills, tools and techniques

• High Expertise and in depth working knowledge of the customer services operations E2E and integrated supply chain within a Matrix organization,

• Experience in inventory counts and Customer consignments

• Experience in cooperation with Shared Service will be a plus

• Proficiency on SAP ERP, SFDC CRM and other quote to contract tools,

• Relevant financial basic (TAX, revenue recognition) knowledge for Customer Service compliance

• Excellent communication skills, both written and verbal, in both English and Czech, any additional languages are helpful

• Proven tendency to challenge the status quo, drive constant improvement in processes, and an ability to achieve organizational goals & objectives

• Continues Improvement focus

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

CZE Prague - Becton Dickinson Czechia, s.r.o.

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.