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IGT Call Center Associate I in Providence, Rhode Island

Call Center Associate I

Location:

Providence, RI, US, 02905

Requisition ID: 2245

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Responsibilities

Answers inbound calls, emails and chats from players and lottery customers.Responsibilities:

  • Answers calls, emails and chat providing prompt, accurate, level service to clients including: promotions, coupon conversions, transaction history, how to play, how to create an account, geo-location, KYC, mobile app, second chance entries, etc.

  • Diagnose and troubleshoot problems and take appropriate action.

  • Promote and enhance excellent customer relations.

  • 24 x 365 call center, weekends and holidays required

Qualifications

  • Requirements:

  • High School diploma or equivalent

  • 1 year of customer service experience within a call center or comparable industry preferred

  • Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills

  • Must pass a security background check

  • AllShifts Available - 1st, 2nd and 3rd - shift differential offered for 2nd and 3rd shift

Keys to Success

• Building collaborative relationships• Decision making• Drive results• Foster innovation• Personal energy• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

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