Cisco IP Mobility Escalation Engineer in Pune, India
Who You'll Work With
The Mobility Escalation Team provides the highest level of technical support to internal Cisco teams. We collaborate with developers to improve serviceability/manageability. We initiate projects to resolve recurrent problems. We assist customers with new deployments.
What You'll Do
You will have the opportunity to work with the largest mobile operators in the world. In this critical role as an escalation engineer you will: * Collaborate with all BU personnel. * Develop expertise in Service Provider Mobility technologies. * Solve interesting problems for important customers. * Shape the future of Cisco's Mobility offerings. * Drive team success.
You will support via email, phone and Webex for ASR5000, ASR5500, vPC and 5G Cloud Native product family. You will work with customers to restore services and provide root cause analysis within the service level agreements and you will work closely with developers, Cx and Account teams to provide premium customer support.
Who You Are
Do you have an aptitude and appetite for learning new Mobility technologies? Are you a technical expert in Mobility with a passion for providing technical knowledge transfers to junior level engineers? Do you want to be a part of the team that is defining the future of Mobility? If so, this is the role for you!
Minimum Qualifications * You have a BS in a technical field (CS/EE preferred) or equivalent plus 6-8 years related experience * You work independently and bring solid crisis management skills * Ability to work on problems of diverse scope where analysis requires evaluation of identifiable factors * Deep knowledge of telecommunication systems and network environments * Ability to use lab tools to reproduce complex scenarios
Desired Skills * You've got a Masters degree (CS/EE preferred) with a technical focus * Mobility 3G / 4G / LTE / 5G experience - Working knowledge of OpenStack, Linux, Kubernetes and work on Cisco Mobility applications like NSO, PCRF and ESC is preferred. * Familiar with StarOS operating system. * ASR5500 and Ultra-M platforms troubleshooting experience. * Consultative communication skills to provide recommendations and influence others * C programming knowledge is a plus. * Scripting languages like Python.
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