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Your day at NTT DATA

The Managed Services Cross Technology Engineer (Linux Admin -L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (Linux Admin -L2) is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (Linux Admin -L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Linux, AIX, Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Carry out the advance level of troubleshooting on Linux OS and application

• Extend technical support the Clients over email and phone.

• Good communication written and verbal.

• Responsible for the uptime of the various client projects being managed / monitored.

• Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.

• Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.

• Shift report generation on daily issues handled / escalated in the form of Daily reports.

• Work on the change request and new Installations

• Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.

• Monitoring & Management of Backup Application

• Support Mail applications

• Ensure earlier resolution to the issues to meet SLA

• Following up with Vendors – hardware & software whenever required & resolve issues by minimizing downtimes.

• Commissioning and Decommissioning of servers

• Installation of infra applications as applicable

• Working on project work as applicable

• Driving initiatives as applicable

• Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service

• Engineering of systems administration-related solutions for various project and operational needs

• Maintain best practices on managing systems and services across all environments

• Fault finding, analysis and of logging information for reporting of performance exceptions

• Proactively monitoring system performance and capacity planning

• Manage, coordinate, and implement software upgrades, patches, hotfixes on servers, workstations, and network hardware

• Create and modify scripts or applications to perform tasks

• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment

• Collaborate with other teams and team members to develop automation strategies and deployment processes

• Solaris and Linux Patch preparation

• Debugging complicated server crashes/core files/performance issues

• Automated system script creation/job running

• Solaris and Linux OS Build/imaging

• Solaris OS Upgrades

• Resolving problems with LDAP server software

• Debug bigger issues with network, heartbeats - VCS, Vault

• Non-tech stack OS issues that L2 cannot resolve - Tru64, AIX, HPUX, Solaris 2.6

• Taking escalations from L2 that they cannot come to resolution on.

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Required Experience:

• Previous working experience as a Linux Administrator for (x) year(s)

• Bachelor's degree in Computer Science, Information Systems or similar relevant degree

• IN depth knowledge of Linux: RedHat, CentOS, Debian, etc.

• Hands on experience with MySQL and/or MariaDB

• Familiarity with VMWare and SAN management and concepts

• Expert in Shell, Perl, and/or Python scripting

• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP

• Additional Linux certifications (RHCT, RHCE and LPIC) will be considered an advantage

• Strong problem solving and communication skills

• Moderate level years of relevant managed services experience handling cross technology infrastructure.

• Moderate level knowledge in ticketing tools preferably Sapphire and Service Now.

• Moderate level working knowledge of ITIL processes.

• Moderate level experience working with vendors and/or 3rd parties.

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.