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Associate, AML Compliance (Bahasa- Malay, Bilingual) – Quezon City, Philippines

Are you ready to join an advanced team with a global company that is passionate about preventing money laundering, fraud, and other illegal financial transactions? Are you ready to unleash your potential in a global business that is committed to making financial services accessible to people everywhere? Then it’s time to join Western Union as an Associate, AML Compliance (Bahasa Malay.)

Western Union powers your pursuit.

KYC (Know Your Customer) is responsible for identifying how Western Union services are being used by our frequent customers. As part of the team, you will perform investigation into a customer’s transactional history, interview customers over the phone/e-mail or other off-line applications and make a decision whether Western Union services can be used further.

Responsibilities:

• Perform transactional history analysis, due diligence, and AML Compliance interviews to identify potential consumer fraud or questionable activity in an effort to protect customers and the company.

• Effectively perform inbound and outbound phone interviews (80% of the working time) and offline tasks (20%).

• Ensure excellent customer service.

• Deliver high quality and productivity results that meet the identified targets.

• Learn continuously to enhance AML Compliance product and process knowledge.

Requirements:

• Fluency in English and Bahasa Malay – outstanding verbal, written and listening skills.

• Bachelor’s degree or equivalent.

• Strong analytical skills, attention to detail, and independent decision making.

• Proficiency in Microsoft Office (Excel, Word).

• Ability to multitask and navigate through multiple systems at the same time.

• Flexibility to work in various shifts, according to business needs.

• Experience in customer service and/or AML Compliance would be an advantage.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ .

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave.

• HMO coverage with free unlimited dependents from day 1 of employment

• Performance incentive program / Performance Bonus

• Unique incentive program

• Hybrid working arrangement.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

05-15-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.