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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Business Analyst to join our Project Management Operations team at MBPS. In this role, you are expected to play a critical role in bridging the gap between business needs and technological solutions within an organization. This role involves gathering, analyzing, and documenting requirements, facilitating communication between stakeholders, and ensuring that projects align with business objectives.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Provide support for business projects working independently on small projects and supporting larger projects meeting time and quality targets. Support workflow analysis, define user requirements, and create test scripts (if need be).

• Prepare, maintain, and update procedures, and comprehensive documentation for the administrative processes developed/implemented. Prepare training materials and provide training via roadshows or on one-on-one basis.

• Manage small-to-medium scale feasibility studies, impact analysis, and/or projects and implementation assignments that involve defining user requirements, streamlining or re-engineering workflows, evaluating existing processes, and researching and recommending new systems/workflow processes in order to optimize efficiencies.

• Work with Operations teams to evaluate existing processes, research and recommend streamlining or re-engineering opportunities that would optimize their efficiencies both within the team and with other business units.

• Facilitate the planning, design, implementation and rollout of Operations business process initiatives.

Qualifications:

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.

• Proven experience as a Business Analyst or similar role, with a strong understanding of business processes, systems, and technologies. Experience with requirements gathering techniques, process modeling, and documentation standards.

• Excellent analytical, problem-solving, and critical thinking skills. Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.

• Familiarity with software development methodologies such as Agile or Waterfall.

• Certification in business analysis (e.g., СВАР, CCA) is a plus.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .