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Principal, Technical Account Management

Work from Home – US shift

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Principal, Technical Account Management working remotely in Pioneer Mandaluyong City, Philippines, you will be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing:

You are the primary point of contact to TTEC technology for both our internal and external clients during the lifecycle of a client program and will be assigned from one to three client programs (depending on the size of the program and the technology support needs). You are responsible for the successful management of the programs as well as end-to-end technology including but not limited to desktops, network infrastructure, servers, applications and reports as well as responsible for all communications to the client about all technology issues, changes and new innovation initiatives.

During a Typical Day, You’ll:

• Primary technology point of contact for operations, sales and external clients for their program.

• Partner with the client leadership to execute on client technology strategy.

• Participates closely with the management teams of TTEC's operations and other business owners to ensure quality customer support.

• Will quickly gain an understanding of the operations (types of business, ops KPI’s, etc) of the program as well as all aspects of TTEC technology (infrastructure, network and applications) so as to support the customer base.

• Will have responsibility of ensuring that all aspects of technology for the program are within contractual specifications as well as that all aspects of technology are in full working order for their clients program.

• Stays abreast of new technology initiatives at TTEC to identify improvement opportunities for their program.

• Lead client program assessments to identify innovative technology solutions to increase operational effectiveness.

What You Bring to the Role:

• 5 years managing Information Technology teams or project teams

• Experience working in Account Management with heavy client interaction

• 5 years’ experience in a call center environment, with knowledge of Avaya and Cisco infrastructure preferred.

• Thorough knowledge of network protocols and operation, desktop operating systems and capabilities, and troubleshooting techniques.

• Prefer certifiable technical skills. Acceptable certifications include but are not limited to Associate or Bachelor’s Degree in Computer Science, Microsoft Certified Product Specialist (MCPS), Microsoft Certified Engineer (MSCE).

• Candidate must be highly organized and efficient with a strong ability to learn quickly and self-motivated.

• Must have a completed end-to-end understanding of the program’s specific technology – infrastructure and applications (desktop to datacenter).

What You Can Expect:

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged.

• A global team of curious lifelong learners guided by our company values.

• Ask us about our paid time off (PTO) and wellness and healthcare benefits.

• And yes... a great compensation package and performance bonus opportunities, benefits you would expect and few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC Our business is about making customers happy. That is all we do. Since 1982, we have helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Title: Principal Technical Account Management

Location: PH-National Capital-Mandaluyong, Metro Manila

Requisition ID: 03WHH

Other Locations: PH-Calabarzon-Santa Rosa, PH-National Capital-Quezon City, Metro Manila, PH-Central Luzon-Pampanga, PH-Central Visayas-Dumaguete, PH-Calabarzon-Cainta, PH-Calabarzon-Lipa