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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

General Description:

Treasury Operations is the center of excellence, with in-depth knowledge of banking payment and collection infrastructure and processes. Treasury Operations is responsible for providing support and subject matter expertise to all North American business units and Group functions including Reinsurance, US, Canadian and Wealth & Asset management, to support the full array of operational activities including cheque deposit and payment, incoming and outgoing wire transfers and ACH, payment exception handling and cash forecasting & positioning.

This Treasury Operations Technical Expert role is primarily responsible in executing with excellence the team’s day-to-day operations for AP and/or CMO including troubleshooting production issues and in assisting the Treasury Manager in identifying control gaps and escalating productions issues to Treasury Leadership Team on a timely manner. This role will support the execution of various initiatives for NA Treasury Operations that will promote team efficiency and create robust controls. This role will work with the Treasury Manager in streamlining both AP and CMO processes. This position works as part of a team and is expected to meaningfully contribute to using the functionalities of the TMS to further simplify existing processes.

Treasury operations department processes more than fifty-three million (53M) transactions each year, with value exceeding two trillion, six hundred billion dollars (2,6 trillion) across twenty-nine (29) banking partners and more than eight hundred (800) bank accounts; and administers Manulife’s fourteen billion, eight hundred thousand dollars (14.8B) liquidity pool.

Responsibilities:

Reporting directly to the Treasury Manager, the Treasury Operations Technical Expert is primarily responsible in ensuring timely and accurate service delivery for Treasury Operations (AP/CMO).

Responsibilities include the following:

Operational Support:

• Act as Subject Matter Expert for Treasury Operations, supporting day-to-day payment operations.

• Ensure that all Service Level Agreements and compliance standards are always met in the execution of daily operations.

• Allocate and delegate tasks to team members effectively at the start of the day, ensuring all production dashboards or control reports are accurate and sent on time.

• Ensure the delivery of excellent customer service by proactively promoting client centricity.

• Act as the point-of-contact who will monitor the planning, implementation and tracking of any short-term projects or streamlining / process re-engineering initiatives of the team.

• Support Ad Hoc analysis to identify root cause of production problems and develop timely solutions.

• Effectively communicate critical production updates and challenges to Treasury Operations Management in a timely manner.

• Can act as primary backup for Treasury Operations during BCP scenarios supporting both offshore and onshore teams.

• Support user training in Infor and/or Kyriba payments hub for new business units users or treasury operations staff.

• Support Treasury Operations transformation initiatives as required.

• Work closely with team leads/managers onshore/offshore to continue driving process improvements related to Infor, Kyriba or manual processes.

Reporting, Controls and Governance:

• Support the Treasury Manager in the management and mitigation of operational risks and ensure that all productions issues are logged in Production Issue Log and escalated timely.

• Assist the Treasury Manager for the timely and effective closure of audit points.

• Support the Treasury Management Team in the timely and effective delivery of KPI and KRI reports, business dashboards and other metrics as required by management as well as the Business Unit.

• Drive the team in achieving its organizational goals and objectives.

• Assist the Treasury Manager in the performance management, professional growth and development of GBS Treasury staff which includes feedback sessions, productivity tracking, coaching and one-to-one meetings.

• Establish a high level of credibility and build professional relationships with our customers and stakeholders.

• Drive the sharing of best practices, fostering collaboration and innovation across the teams within the domain.

Education and Experience:

• Diploma or bachelor’s degree in Commerce, Business Administration, Finance or related area

• CTP or another treasury/finance related certification. Knowledge of treasury operations and cash management is required.

• Proficient in the use of Microsoft Office including Advanced Excel skills and working knowledge of Project Management Software

• 3-5 years’ experience in a large and/or complex organization handling time critical or sensitive processes.

Knowledge/Skills/Competencies

• Exposure to the Cash Management industry / treasury systems a definite asset.

• Strong communication skills with the ability to interact with internal and external stakeholders at various levels of the organization and the ability to negotiate and implement change.

• Demonstrated influence and negotiation skills.

• Knowledge of Manulife’s business areas and systems preferred.

• Ability to manage multiple high priority initiatives.

• Strong organizational/planning, time management and prioritization skills.

• Independent and proactive; detailed and task oriented.

• Proven problem solving and analytical skills with the ability to analyze and provide solutions to complex and unique situations.

• Strong research and documentation skills.

• Strong Tech-savvy Skills with willingness to learn all types of tools/systems used in production.

• Proficient in the use of Microsoft Office including Advanced Excel skills and working knowledge of MS Project

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .