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Accenture Measurement & Report Arch Senior Analyst in Quezon, Philippines

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---PROJECT NAME: Product OperationsPOSITION TITLE: Measurement and Report Senior AnalystWORK SETUP: RTOResponsibilities:• Performs Workforce Management support functions for Operations• Communication to stakeholders of performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals and making suggestions for corrections to any issues• Analyze the impact of volume, AHT and shrinkage on the budget staffing requirement• Manage operational forecast variance to plan• Report staffing needs and performance issues impacting service levels on a timely manner, and recommend solutions to close gaps• Responsible for managing an interval, daily and weekly staffing plan to ensure that the center is appropriately staffed based on client requirement and internal capacity plan numbers• Lead client forecasting and capacity planning process through monthly discussion and graphical analysis of volumes, AHT and volume drivers• Establish a professional and collaborative working relationship with the client • Experience in Workforce Management tools• Client interface• Lead a team of workforce management roster and schedulers and provides proper guidance and coaching• Ability to drive revenue and cost optimization through WFM staffing / planning strategy, execution, reporting and governanceOTHERS:Project Shift Schedule: Rotation Shift Project Rest Day: RotationProject/Team Location: Quezon Cyberpark Tower 1

• Graduate with 4 years of related work experience• Proven track record of leading teams successfully• Thorough understanding of revenue and cost structure, as they relate to short term to long term staffing strategy• Ability to motivate teams and rally the group toward organizational goals• Excellent oral and written communication skills.• Manages medium-small sized teams and/or work efforts at a client or within Accenture• Requires analysis and solving of moderately complex problems. • Power to influence or complete assignments independently and ability to make decisions

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