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Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Lead and support the overall service delivery related activities for the HR Benefits Administration team. Position will

work collaboratively with COEs and Divisions leading cross-functional teams in all aspects of the benefits administration

processes.

Position will primarily focus on benefits administration, specifically the health and welfare work stream, in the following

areas –implementation, production support, project management, data integrations between systems and vendors,

operational support, leave of absence, compliance, and vendor management.

Responsibilities

*This is a Remote Opportunity * Pacific Business Hours *

• Act as the primary point of contact for CommonSpirit and appropriate vendors for benefits administration activities associated within the designated work stream

• Provide production support on data movement between internal systems, outsource vendors, LOA applications and HRIS/Payroll

• Document and analyze production issues with HRIS/ERP related to Benefits Admin

• Escalate issues to the vendor as needed

• Escalate and communicate known issues/updates to our internal teams (COE, Technology, HRBA, etc.)

• Work to provide proposed solution to resolve

• Partner with outsource vendor and internal teams to improve and document benefit-related work flows and processes

• Use interpersonal skills when working with these groups to allow for collaboration and swift action

• Applies continuous improvement process methodology to collect and analyze metrics and improve processes

• Provide excellent customer service to employees at Tier 2 and Tier 3 service levels; handle employee escalations with employees directly, as needed

• Leads the change management process in support of new organization implementations and business process enhancements; capable of effective planning and prioritization

• Develop test plans and test system changes

• Communicate change to respective teams

• Documentation

• Gather business/system requirements, work with internal stakeholders and vendors to properly document on new processes or benefit changes. Effectively communicate system/process requirements to appropriate stakeholders and team members. Facilitate discussions and recommendations for alternative solutions as appropriate

• Management of escalated issues with internal team and vendors as required

• Effectively document system and business process changes for business and technical audiences with clarity, completeness, and specificity

• Lead test plan development and scenario identification

• Serves as liaison with internal resources in resolving programming issues and also troubleshoots end user issues within the HR and Payroll business support systems

Qualifications

• Bachelor degree or equivalent experience

• 5 years experience with Benefits from a functional or support perspective

• Direct benefits administration experience – health and welfare and/or retirement

• HR Systems support and testing experience

• Project team participation for implementations and enhancements

• Experience utilizing advanced functions within Excel for data validation and auditing

• Demonstrated experience with supporting business processes within an HR Operations team

• Working knowledge of common Benefits and HR concepts, practices and procedures

Pay Range

$33.60 - $48.73 /hour

We are an equal opportunity/affirmative action employer.