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ITSM/ITAM Data Owner- Technology Manager - 2406182849W

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

Johnson & Johnson Technology Services is recruiting for an ITSM/ITAM Data Owner- Global Network Services (GNS), located in Raritan, NJ, United States.

Drive data-driven improvements in J&J IT Configuration Management Database (CMDB) and Hardware Asset Management (HAM) Pro on this Position. This position offers an exciting opportunity to drive efficiency, effectiveness, and improve change management for J&J's operational sources of truth - the CMDB and HAM Pro.

Key Responsibilities:

CMDB/HAM Product Management:

• Coordinating and following the Configuration Management and Asset Management practice and ensuring CMDB/HAM data integrity.

• Maintain the CMDB/HAM backlog for network infrastructure team ensuring it is groomed and prioritized based on value.

• Partner with Technology Product & Service Owners to deliver new or enhanced data integrations, automations, and CMDB/HAM product features to support required outcomes and drive business value.

• Main focus area will be management of Network Domain ownership within the infrastructure data class, supporting key company strategies such as increased transparency into technology lifecycle management.

• Partner with ServiceNow Product Owner and Platform team to design, develop and deliver solutions.

• Investigate and analyze incidents relating to data inaccuracy in CMDB/HAM and drive remediating actions.

• Engage and collaborate with Network users of the mentioned Products to address questions, promote awareness of features, and improve data quality.

• Serve as a Networking Services Global Change Management Owner.

Data Analysis, Visualization & Automation:

• Analyze data within CMDB/HAM to identify trends, gain insights and find opportunities to improve data quality and effectiveness of the CMDB/HAM through automations and/or other ServiceNow capabilities.

• Create visualizations to identify insights and promote action to improve data integrity.

• Learn, experiment, and innovate using third party vendor API to enrich existing asset and CI records.

• Supervise data quality audits and own closure with Technology Product/Service Owners in resolving data gaps (e.g., missing and invalid records) through appropriately designed solutions.

Qualifications

Education:

• Bachelor's Degree or equivalent relevant work experience.

Experience and Skills:

Required:

• 6 years of relevant work experience.

• Solid understanding of ITIL framework, especially on Configuration and Change Management practice.

• Demonstrated ability relating to CMDB and/or HAM data management.

• Expertise with ServiceNow ITSM module.

• Good knowledge of Infrastructure operations (database, server, network).

• Proven ability to analyze data, identify trends, and drive continuous improvement.

• Good experience with data visualization and presenting data.

• Strong collaborative spirit and relationship-building skills.

• Experience with agile methodology and usage of Kanban.

• Good understanding of Product Management principles.

Preferred Skills & Experience:

• ITIL Certification (V3/V4).

• ServiceNow ITAM module.

• ServiceNow certifications (plus).

• Data visualization skills (ServiceNow Performance Analytics, Tableau, PowerBI).

• Experience with Infrastructure data class management.

• Experience with Service Now Flow Designer or Process Automation Designer (plus).

#JNJTech

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

Anticipated Salary Range: $99,000- $170,200

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Primary Location NA-US-New Jersey-Raritan

Organization Johnson & Johnson Services Inc. (6090)

Travel Yes, 10 % of the Time

Job Function Technology Operations Support

Req ID: 2406182849W